IT Operations & Security Lead

Arvato Systems Malaysia Sdn Bhd; Kuala Lumpur; Presencial; MYR 60.000 - 95.000; Jornada completa

Descripción de la vacante

Arvato Systems Malaysia Sdn Bhd seeks an experienced IT support professional to act as the primary contact for IT incidents and service requests, ensuring timely resolution and SLA adherence. The role covers incident management, asset handling, and coordination with corporate IT teams in a Malaysia-based environment.

You will manage user accounts, perform backups, and assist with security enforcement, vulnerability remediation, and ISMS compliance activities as part of ongoing corporate IT

Formación

• Bachelor’s degree in computer science, Information Technology, or related field preferred.
• Minimum 4 years or above working experience in the IT field.
• Familiar with incident management systems and ITIL framework practices.
• Effective communication skills with a customer-focused approach while maintaining and complying the ISMS standards and compliances.
• Ability to manage multiple priorities and work effectively under pressure.
• Possess continuous improvement and digitalization initiatives mindset.

Responsabilidades

• Act as the primary point of contact for IT incidents and service requests via phone, email, and in-person.
• Log, prioritize, and assign incidents and service requests using Jira ITSM with proper documentation.

Conocimientos

Incident management

Customer-focused communication

Problem ownership

Multi-priority handling

Digitalization mindset

Educación

Bachelor’s degree in computer science or IT

Herramientas

Jira ITSM

Microsoft Teams Rooms

Descripción del empleo

Arvato Systems Malaysia Sdn Bhd seeks an experienced IT support professional to act as the primary contact for IT incidents and service requests, ensuring timely resolution and SLA adherence. The role covers incident management, asset handling, and coordination with corporate IT teams in a Malaysia-based environment.

You will manage user accounts, perform backups, and assist with security enforcement, vulnerability remediation, and ISMS compliance activities as part of ongoing corporate IT