IT Support Engineer (Fully Remote / Microsoft 365 Admin Centre)

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Kuala Lumpur; Remote; MYR 67,000 - 100,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is seeking an IT Support Engineer to provide remote Level 1/2 IT support for end users and to troubleshoot hardware, software, and network issues.

You will support Windows 10/11, Microsoft Office, end-user devices, and manage user accounts in Microsoft 365 Admin Center and Active Directory. The role requires a IT-related degree and ITIL certification, with strong communication skills and independence.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
• Minimum 5 years of experience in IT Helpdesk, Desktop Support, or End User Computing (EUC) support.
• Possess an ITIL Foundation Certification
• Strong Knowledge of Active Directory, Microsoft 365, Microsoft Windows 10/11, TCP/IP, DNS, DHCP, VPN
• Strong troubleshooting skills for Windows PCs, laptops, printers, and common office applications.
• Experience supporting cloud-based environments is an advantage
• In depth knowledge of Microsoft 365 Administration.
• Able to work independently with minimal supervision.
• Good communication and interpersonal skills.

Responsibilities

• Provide Level 1/2 IT support for end users.
• Troubleshoot hardware, software, and basic network issues.
• Support Microsoft Windows, Office, and end-user devices.
• Manage user accounts and access in Microsoft 365 Admin Center.
• Administer Active Directory and cloud platform access.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Maintain accurate documentation and ticket updates.
• Build and maintain positive relationships with users and stakeholders.

Skills

Active Directory

Microsoft 365

Windows 10/11

TCP/IP

DNS

DHCP

VPN

Education

Diploma or Bachelor's Degree in IT/CS or related field

ITIL Foundation Certification

Job description

IT Support Engineer (Fully Remote / Microsoft 365 Admin Centre)

Provide Level 1 (L1) / Level 2 IT support for end users.

Troubleshoot and resolve hardware, software, and basic network-related issues.

Support Microsoft Windows operating systems, Microsoft Office applications, and end-user devices.

Perform user account administration and basic support within Microsoft 365 Admin Center.

Manage user accounts, access permissions, and password resets through Active Directory and cloud platform.

Install, configure, and maintain desktops, laptops, printers, and peripherals.

Maintain accurate documentation and ticket updates.

Build and maintain positive working relationships with users and stakeholders

Requirements

Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field

Minimum 5 years of experience in IT Helpdesk, Desktop Support, or End User Computing (EUC) support.

Possess an ITIL Foundation Certification

Strong Knowledge of Active Directory, Microsoft 365, Microsoft Windows 10/11, TCP/IP, DNS, DHCP, VPN

Strong troubleshooting skills for Windows PCs, laptops, printers, and common office applications.

Experience supporting cloud-based environments is an advantage

In depth knowledge of Microsoft 365 Administration.

Able to work independently with minimal supervision.

Good communication and interpersonal skills.