Field IT Support Engineer

Teceze; Subang Jaya; On-site; MYR 56,000 - 100,000; Full time

Job summary

Teceze is seeking a Field IT Support Engineer to provide on-site L1/L2 IT support for hardware, software, network, and system issues, working directly with end users in customer environments. The role requires 2–5 years of experience in Field IT/Desktop Support, strong Windows 10/11 and Microsoft 365 knowledge, and hands-on hardware troubleshooting.

Travel to client sites may be needed. You will install, configure, and maintain IT hardware/software, manage incidents via ServiceNow or Jira, and

Qualifications

• 2–5 years of experience in Field IT / Desktop Support / EUC Support
• Strong knowledge of Windows 10/11 & Microsoft 365
• Hands-on experience in desktop/laptop hardware troubleshooting
• Basic knowledge of LAN, WAN, Wi‑Fi, TCP/IP, DNS & DHCP
• Experience with Active Directory & user account management
• Familiarity with ServiceNow, Jira, or other ticketing tools
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-handling skills
• Ability to work independently at customer locations

Responsibilities

• Provide L1/L2 on-site IT support for hardware, software, network, and system issues
• Install, configure, replace, and maintain IT hardware/software
• Troubleshoot LAN, Wi-Fi, VPN & network connectivity issues
• Manage incidents and service requests through ServiceNow, Jira, or similar ticketing tools
• Handle hardware break/fix activities and coordinate with vendors
• Support user onboarding & offboarding, including device setup and access activities
• Maintain IT asset inventory and update asset records
• Follow SLA, ITIL, security & operational procedures
• Escalate complex issues to L2/L3 teams
• Prepare service reports and document troubleshooting activities
• Travel to customer/branch locations whenever required

Skills

Troubleshooting

Communication

Customer handling

Education

Bachelor’s Degree / Diploma in IT or related field

Tools

ServiceNow

Jira

Active Directory

Job description

Are you passionate about IT infrastructure, desktop support, hardware troubleshooting, and customer-facing technical support? Join our team as a Field IT Support Engineer and get the opportunity to work directly with end users and customer environments.

Experience: 2–5 Years

Work Mode: On-site / Field Support

Employment Type: Full-Time

What You’ll Do

• Provide L1/L2 on-site IT support for hardware, software, network, and system issues
• Install, configure, replace, and maintain IT hardware/software
• Troubleshoot LAN, Wi‑Fi, VPN & network connectivity issues
• Manage incidents and service requests through ServiceNow, Jira, or similar ticketing tools
• Handle hardware break/fix activities and coordinate with vendors
• Support user onboarding & offboarding, including device setup and access activities
• Maintain IT asset inventory and update asset records
• Follow SLA, ITIL, security & operational procedures
• Escalate complex issues to L2/L3 teams
• Prepare service reports and document troubleshooting activities
• Travel to customer/branch locations whenever required

2–5 years of experience in Field IT / Desktop Support / EUC Support

Strong knowledge of Windows 10/11 & Microsoft 365

Hands‑on experience in desktop/laptop hardware troubleshooting

Basic knowledge of LAN, WAN, Wi‑Fi, TCP/IP, DNS & DHCP

Experience with Active Directory & user account management

Familiarity with ServiceNow, Jira, or other ticketing tools

Strong troubleshooting and problem‑solving skills

Excellent communication and customer‑handling skills

Ability to work independently at customer locations

Certifications – Good to Have

Someone who is customer-focused, proactive, organized, and comfortable handling multiple incidents while working in a fast‑paced field environment.

Education: Bachelor’s Degree / Diploma in IT, Computer Science, Electronics, or a related field.