Modern Workspace Engineer

Aventra Group; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

Aventra Group in Kuala Lumpur, Malaysia is hiring an End User Support Engineer to provide frontline and second-line technical support across desktop, cloud, network, and collaboration platforms, with emphasis on Microsoft 365 administration. The role requires strong Windows 10/11 support, AD and policy knowledge, and the ability to troubleshoot connectivity and cloud services, especially Azure.

You will work with cross-functional teams and contribute to knowledge base.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• 2 to 5 years of EUC/Service Desk/Desktop Support experience.
• Microsoft certifications such as MS-900, AZ-900, MD-102 are advantageous.

Responsibilities

• Provide Level 1 and Level 2 end-user support for devices and services.
• Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage user accounts, access, mailboxes, and licenses.
• Troubleshoot desktop, laptop, mobile, printer, and peripheral issues.
• Support Windows 10/11 and AD with Group Policy.
• Handle incidents and requests through ITSM per SLA.
• Assist onboarding and offboarding, including provisioning.
• Troubleshoot basic network issues (VPN, DNS, DHCP, TCP/IP).
• Collaborate with Cloud, Network, Security teams to resolve issues.
• Participate in after-hours support if required.

Skills

Microsoft 365

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive

Entra ID

Intune

Windows 10/11

Active Directory

Group Policy

Azure basics

Cloud networking

TCP/IP

DNS

DHCP

VPN

LAN/WAN

Wireless

Connectivity

Education

Diploma or Bachelor's Degree in IT/CS

Tools

Intune

Job description

Kuala Lumpur, Malaysia | Posted on 09/01/2026

We are seeking an End User Support Engineer responsible for providing technical support to end users across desktop, cloud, network, and collaboration platforms. The successful candidate will possess strong Microsoft 365 administration and support skills, alongside fundamental knowledge of Cloud Infrastructure and Networking to effectively troubleshoot and resolve user issues.

Key Responsibilities

• Provide Level 1 and Level 2 support for end-user devices, applications, and services.
• Administer and support Microsoft 365 services, including Exchange Online, Outlook, Teams, OneDrive, SharePoint, and Entra ID (Azure AD).
• Perform user account administration, access management, mailbox management, and license assignment.
• Troubleshoot desktop, laptop, mobile device, printer, and peripheral-related issues.
• Support Windows operating systems and standard business applications.
• Handle incidents, service requests, and changes through the ITSM platform in accordance with agreed SLAs.
• Assist with onboarding and offboarding activities, including account provisioning and equipment setup.
• Support basic network troubleshooting, including VPN connectivity, Wi‑Fi, DNS, DHCP, TCP/IP, and connectivity‑related issues.
• Assist in monitoring and troubleshooting cloud infrastructure services, primarily within Microsoft Azure.
• Maintain accurate documentation of support activities, resolutions, and knowledge articles.
• Collaborate with Cloud, Network, Security, and Application teams to resolve complex issues.
• Participate in after‑hours support or standby duties when required.

Required Skills & Knowledge

End User & Microsoft 365

• Strong hands‑on experience supporting and administering:
  • Microsoft 365
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive for Business
  • Entra ID (Azure AD)
  • Intune (basic administration)
• Experience supporting Windows 10/11 environments.
• Knowledge of Active Directory and Group Policy.
• Basic understanding of Microsoft Azure services.
• Knowledge of virtual machines, storage, identity services, and cloud networking concepts.
• Ability to perform basic troubleshooting and elevate appropriately.
• Understanding of:
  • TCP/IP
  • DNS
  • DHCP
  • VPN
  • LAN/WAN
  • Wireless networking
• Ability to diagnose and troubleshoot end‑user connectivity issues.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• 2 to 5 years of experience in End User Computing (EUC), Service Desk, or Desktop Support roles.
• Microsoft certifications such as MS-900, AZ-900, MD-102, or equivalent certifications are advantageous.

Preferred Attributes

• Strong customer service and communication skills.
• Ability to work independently and within a team environment.
• Proactive mindset with a willingness to learn new technologies.
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple priorities in a fast‑paced support environment.

Success Criteria

• Meets or exceeds SLA targets.
• Delivers high customer satisfaction scores.
• Demonstrates cross‑functional technical capability across End User, Microsoft 365, Cloud, and Network domains.
• Contributes to knowledge sharing and continuous service improvement initiatives.