IT Support Engineer

Ichor Systems, Inc.; Shah Alam; On-site; MYR 48,000 - 72,000; Full time

Job summary

Ichor Systems, Inc. is seeking an IT Support Engineer to provide on-site IT support for end-user devices, software, and IT systems.

You will troubleshoot issues, manage helpdesk requests, and deliver timely, customer-focused service to employees across the organization. Responsibilities include imaging and deploying devices, supporting Office and SharePoint, maintaining asset inventories, applying security patches, and coordinating with regional IT teams and vendors to resolve technical issues.

Qualifications

• Degree in Information Technology, Computer Science or related discipline.
• 2–3 years IT support, desktop support or end-user computing experience.

Responsibilities

• Provide on-site IT support for desktops, laptops, peripherals and end-user applications.
• Manage helpdesk tickets with logging, prioritisation, troubleshooting and SLA adherence.
• Image, configure, deploy and repair laptops/desktops.
• Troubleshoot Office, SharePoint, endpoint security and performance issues.
• Support LAN, WAN, wireless networking and basic network issues.
• Assist with onboarding/offboarding, provisioning and decommissioning accounts.
• Maintain IT asset inventory, software records and documentation.
• Install patches and update workstation configurations per IT policy.
• Coordinate with regional IT teams, vendors and service providers.
• Provide clear guidance and timely communication on requests.
• Ensure compliance with IT security standards and policies.

Skills

Troubleshooting

Customer service

Communication

On-site support

Multitasking

Education

Degree in IT or related

Tools

CrowdStrike

Mimecast

Aruba Networks

Helpdesk software

Job description

We’re looking for an IT Support Engineer to p rovide on-site IT support to ensure the smooth operation of end-user devices, software, applications, and IT systems. Troubleshoot technical issues, manage helpdesk requests, and deliver timely, customer-focused support to employees.

Responsibilities:

• - Provide first-line and on-site technical support for desktop computers, laptops, peripherals, software, and end-user applications.
• - Manage helpdesk tickets, including issue logging, prioritization, troubleshooting, resolution, escalation, and SLA compliance.
• - Perform laptop and desktop imaging, configuration, deployment, upgrades, and hardware repairs.
• - Troubleshoot Microsoft Office, SharePoint, endpoint security, virtualization, and application performance issues.
• - Support LAN, WAN, wireless connectivity, and other basic network-related issues.
• - Assist with employee onboarding and offboarding, including account provisioning, access management, equipment preparation, and decommissioning.
• - Maintain accurate IT asset inventory, software records, and technical documentation.
• - Install and update software, security patches, and workstation configurations in accordance with IT policies.
• - Coordinate with regional IT teams, vendors, and third-party service providers to resolve technical issues.
• - Provide clear technical guidance to employees and ensure timely communication on support requests.
• - Ensure compliance with IT security standards, procedures, and company policies.

Requirements:

• - Degree in Information Technology, Computer Science, or a related discipline.
• - Minimum 2–3 years of relevant experience in IT support, desktop support, or end-user computing.
• - Strong hands-on troubleshooting skills in PC hardware, operating systems, software, system imaging, and device deployment.
• - Working knowledge of Microsoft Windows, Microsoft Office applications, and SharePoint.
• - Basic understanding of LAN, WAN, wireless networking, and network troubleshooting.
• - Familiarity with endpoint security platforms such as CrowdStrike and Mimecast is an advantage.
• - Experience with Aruba Networks and helpdesk ticketing systems is an advantage.
• - Strong problem-solving, communication, and interpersonal skills, with the ability to explain technical issues to non-technical users.
• - Ability to manage competing priorities, handle multiple support requests, and meet service level agreements (SLAs).
• - Demonstrate accountability, initiative, attention to detail, and a strong customer service mindset.
• - Able to work independently on-site while collaborating effectively with regional IT teams and other departments.