System Engineer

Logicalis Asia Pacific; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Logicalis Asia Pacific is a leading AI-driven technology integrator providing lifecycle services across cloud, cybersecurity, and managed services. The L3 System Engineer will be the escalation point for complex infrastructure incidents, leading technical investigations and mentoring L1/L2 teams.

The role covers enterprise server, virtualization, storage, backup, and compute infrastructure, with exposure to VMware, Cisco UCS, NetApp storage, NetBackup, and disaster recovery initiatives within a

Qualifications

• Experience providing L3 technical support for enterprise infrastructure.
• Strong troubleshooting across servers, storage, virtualization, backup and compute.
• Ability to lead major incidents and perform RCAs.
• Experience with capacity planning and disaster recovery.
• Ability to mentor L1/L2 engineers and work with cross-functional teams.

Responsibilities

• Provide L3 technical support for complex infrastructure incidents escalated from L1/L2.
• Administer and troubleshoot VMware vSphere/ESXi/vCenter environments.
• Manage and troubleshoot Cisco UCS infrastructure and firmware.
• Administer and troubleshoot NetApp storage infrastructure and hardware.
• Administer Veritas NetBackup and Veeam backups; monitor jobs and recovery.
• Support DR infrastructure and participate in DR exercises.
• Plan and execute patching and upgrades for VMware ESXi, UCS, and storage.
• Handle incident management and root-cause-analysis activities.

Skills

VMware

Cisco UCS

NetApp Storage

NetBackup

Veeam

Disaster Recovery

Windows Server

Incident Management

Capacity Planning

Tools

Cisco UCS Manager

NetApp Storage Arrays

Veritas NetBackup

Job description

At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.

As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems.

You’ll belong as part of a collaborative regional team embedded within a global organisation. You’ll grow through hands‑on experience with the world’s leading technology partners, supported by investment in certifications, consulting capability, and cross‑border opportunity. And you’ll thrive in a culture built on inclusion, trust, and continuous improvement.

Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.

Join us and help shape the future of technology across APAC.

The L3 System Engineer is responsible for providing advanced technical support, troubleshooting, administration, and engineering of enterprise server, virtualisation, storage, backup, and compute infrastructure.

The role will act as the Level 3 technical escalation point for complex infrastructure incidents and problems. The engineer will provide technical leadership to L1/L2 teams and work closely with network, security, application, vendors, and regional infrastructure teams.

The role will also support infrastructure projects, technology refreshes, migrations, upgrades, patching, capacity management, disaster recovery, and continuous improvement initiatives.

Key Responsibilities

1. L3 Infrastructure Support

• Provide L3 technical support for complex infrastructure incidents escalated from L1/L2 teams.
• Troubleshoot complex server, virtualisation, storage, backup, and compute issues.
• Perform detailed technical analysis of system logs, performance metrics, configurations, and infrastructure events.
• Lead troubleshooting for major incidents and critical infrastructure outages.
• Perform Root Cause Analysis (RCA) and identify permanent corrective actions.
• Provide technical guidance and mentoring to L1/L2 engineers.
• Ensure incidents are resolved within agreed SLA.

2. VMware Virtualisation

• Administer and troubleshoot enterprise VMware vSphere, ESXi and vCenter environments.
• Support VMware clusters, HA, DRS, vMotion and virtual networking.
• Troubleshoot VM CPU, memory, storage and network performance issues.
• Perform ESXi host and VMware Tools upgrades.
• Support VM provisioning, migration, snapshots and lifecycle management.
• Troubleshoot ESXi host, vCenter and cluster-related issues.
• Perform VMware capacity planning and resource optimisation.
• Participate in VMware platform upgrades and migration projects.

3. Cisco UCS

• Manage and troubleshoot Cisco UCS infrastructure.
• Support UCS Manager, Fabric Interconnects, chassis, blades and service profiles.
• Troubleshoot UCS connectivity, hardware, firmware and performance issues.
• Perform UCS firmware upgrades and infrastructure maintenance.
• Work with Cisco TAC on complex hardware and platform issues.
• Support UCS integration with VMware and enterprise storage environments.

4. NetApp Storage

• Manage and troubleshoot NetApp storage infrastructure.
• Support storage provisioning, volumes, LUNs, aggregates and storage connectivity.
• Troubleshoot storage performance, capacity and connectivity issues.
• Support NFS, CIFS/SMB and SAN environments where applicable.
• Monitor storage capacity and performance.
• Perform storage configuration changes, upgrades and lifecycle activities.
• Work with NetApp support on complex storage incidents.

5. Backup & Recovery

• NetBackup
  • Administer and troubleshoot Veritas NetBackup environments.
  • Troubleshoot backup failures, media issues, policy configuration and backup performance.
  • Monitor backup jobs and ensure backup compliance.
  • Perform backup and recovery troubleshooting.
  • Support backup infrastructure upgrades and maintenance.
• Veeam
  • Administer and troubleshoot Veeam Backup & Replication.
  • Configure and maintain backup jobs and policies.
  • Troubleshoot backup and replication failures.
  • Support VM recovery, file-level recovery and disaster recovery activities.
  • Monitor backup health and capacity.
  • Perform Veeam upgrades and infrastructure maintenance.

6. Disaster Recovery

• Support enterprise Disaster Recovery (DR) infrastructure and processes.
• Participate in regular DR exercises and recovery testing.
• Validate backup integrity and recovery capability.
• Troubleshoot replication and recovery issues.
• Maintain DR documentation, recovery procedures and runbooks.
• Support business continuity and disaster recovery initiatives.

7. Server & Operating System Support

• Support enterprise physical and virtual server infrastructure.
• Troubleshoot Windows Server and infrastructure-related issues.
• Support server provisioning, upgrades, patching and decommissioning.
• Analyse CPU, memory, disk, network and OS performance.
• Work with hardware vendors on server-related incidents.
• Ensure servers comply with corporate security and configuration standards.

8. Infrastructure Patching & Upgrades

• Plan and execute infrastructure patching and upgrade activities.
• Perform VMware ESXi, VMware Tools, Cisco UCS and storage upgrades.
• Coordinate patching activities with application and infrastructure owners.
• Perform pre-change and post-change validation.
• Develop implementation and rollback plans.
• Ensure changes are implemented according to approved Change Management procedures.

9. Incident & Problem Management

• Take ownership of complex and critical infrastructure incidents.
• Participate in Major Incident Management and technical bridge calls.
• Perform detailed RCA for critical and recurring incidents.
• Identify permanent solutions to recurring infrastructure issues.
• Maintain technical knowledge articles and troubleshooting guides.
• Drive Problem Management activities to improve infrastructure stability.

Technology| Required Skills

• VMware| vSphere, ESXi, vCenter, HA, DRS, vMotion, virtual networking
• Cisco UCS| UCS Manager, Fabric Interconnects, Blades, Service Profiles, Firmware
• NetApp| Storage, SAN/NAS, NFS, SMB, LUN, Capacity & Performance
• NetBackup| Backup policies, troubleshooting, recovery, media management