IT Support Engineer

Sinergia Talents; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Sinergia Talents is seeking an IT Support Engineer to ensure smooth operations of corporate endpoints, email, virtualization, and security across our network and branches.

You will manage VMware virtualization, endpoint protection, Exchange Online, and printer ecosystems while supporting Windows and macOS environments. Strong troubleshooting and communication are essential. This role is based in Malaysia, PJ area with hybrid work options where applicable.

Qualifications

• Minimum 3 years hands-on IT support or systems administration experience.
• Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
• Certifications such as VMware VCTA/VCP, CompTIA Security+, or Microsoft 365 certifications are advantageous.
• Strong problem-solving and communication skills to handle internal stakeholders.

Responsibilities

• Monitor, provision, and configure VMware virtual machines (ESXi/vCenter) for internal infra needs.
• Deploy and monitor enterprise endpoint security solutions and patch management.
• Perform Exchange Online administration and manage mail flows, groups, and mailboxes.
• Maintain and service printers and network peripherals; coordinate with vendors.
• Diagnose and resolve Windows/macOS hardware/software issues and system outages.
• Manage identity and access using Active Directory and Azure AD.
• Troubleshoot LAN/WAN, VPN, DNS/DHCP, and firewall configurations.
• Log incidents in ITSM and track hardware/software assets and licenses.
• Monitor backups and host performance; manage VM snapshots and datastore resources.

Skills

VMware ESXi/vCenter

Microsoft 365

Endpoint security

Windows/macOS support

Education

Diploma or Bachelor in IT/CS

Tools

VMware vSphere

Azure AD/M365 Admin

EDR/Antivirus tools

Job description

Job Overview

As an IT Support Engineer, you will be responsible for ensuring seamless day-to-day operations of our corporate endpoints, email communications, virtualized IT infrastructure, and systems as well as data security defense layers. You will act as a critical technical bridge, maintaining high availability and a robust security posture for our internal teams, distribution networks, and nationwide branch setups.

Key Responsibilities

Virtualization & Server Management

• Monitor, provision, and configure virtualmachines (VMs) using VMware vSphere (ESXi hosts and vCenter Server) to support internal infrastructure requirements.

Endpoint Security Management

• Deploy, administer, and monitor enterprise Endpoint Detection and Response (EDR), Antivirus, and anti-malware solutions across all corporate laptops, desktops, and servers. Conduct regular OS/software patch management, enforce mobile device management (MDM) security policies, oversee full-disk encryption (BitLocker/FileVault), and respond to basic security alerts or endpoint vulnerabilities.

Exchange & Email Administration

• Perform basic Microsoft Exchange Administration tasks, including managing enterprise user mailboxes, configuring shared mailboxes, setting up distribution groups, managing mail flow rules, and troubleshooting email delivery or synchronization issues.

Printer & Peripherals Maintenance

• Manage the setup, deployment, and ongoing maintenance of networked office printers, heavy-duty label/barcode printers (crucial for distribution), and multi-function peripherals (MFPs). Configure print servers, manage queue deployments, map network printers for users, and coordinate with third-party vendors for hardware servicing and lease replacements.

Technical Support

• Diagnose and resolve complex hardware, software, and corporate operating system (Windows/macOS) issues

Identity & Access Management

• Manage user lifecycles (onboarding/offboarding), security group permissions, and cloud identity profiles using Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365.

Network Connectivity

• Maintain and troubleshoot secure local connections, including LAN/WAN, Wi‑Fi setups, secure VPN tunnels, DNS/DHCP configurations, and basic firewall rules.

Backup & Performance Monitoring

• Conduct host performance monitoring, allocate hardware resources (CPU/RAM/Datastores), manage VM snapshots, and regularly verify operational system and data backups.

IT Asset & Inventory Management

• Log incidents accurately in our ITSM ticketing system while tracking hardware lifecycles, software licenses, and compliance standards.

JobRequirements & Qualifications

• Experience: Minimum 3 years of hands‑on experience in an IT support desktop engineering, or systems administration environment.
• Education: Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related technical discipline.
• Preferred Certifications: VMware Certified Technical Associate (VCTA), VMware Certified Professional (VCP), CompTIA Security+, or Microsoft certifications (e.g., Microsoft 365 Certified) are highly advantageous.
• Soft Skills: Excellent problem‑solving skills, strong verbal and written communication skills to handle internal stakeholders, and an independent work ethic.

Specialized Expertise

• At least 1–2 years of active exposure deploying or maintaining VMware systems.
• Practical experience dealing with Microsoft Exchange Online (M365) or hybrid/on‑premise Exchange Server setups.
• Proven experience with corporate endpoint security suites (e.g., Microsoft Defender for Endpoint, CrowdStrike, Trend Micro, or Sophos) and centralized patch management tools.
• Experience troubleshooting network print environments, thermal label printers, and managing print queues.

Technical Skills

• Solid mastery of Windows 10/11, Windows Server environments, and corporate M365 ecosystems.
• Good understanding of storage concepts related tovirtualization (SAN/NAS storage allocations).
• Fundamental understanding of networking layers, cybersecurity baselines, and email authentication protocols (TCP/IP, VLAN, MX records, Print Server management, encryption baselines).