IT Support

THE STRAITS HOTEL & SUITES SDN. BHD.; Malacca City; On-site; MYR 39,000 - 61,000; Full time

Job summary

The Straits Hotel & Suites Sdn. Bhd. invites applications for an IT helpdesk role to support hotel staff with hardware, software, POS systems, and guest Wi‑Fi. You will configure LAN components, handle password resets, and back up data while maintaining antivirus protections.

Ideal candidates hold an IT diploma/degree and have 1–3 years in a similar setting, with strong communication and patience under deadlines.

Qualifications

• Diploma or Degree in IT, CS, or related field.
• 1–3 years in technical/help desk support, hospitality/retail/corporate environments preferred.
• Knowledge of networks, Windows/macOS admin, printer troubleshooting, hospitality software navigation.
• Strong communication to assist non-technical staff.
• Patience and problem-solving under deadlines.

Responsibilities

• Provide first-line support for hotel staff on hardware, software, printers, and mobile devices.
• Monitor and support POS terminals, electronic key card encoders, and guest Wi‑Fi.
• Configure routers, switches, and LAN for uninterrupted property communication.
• Handle password resets and manage Active Directory user accounts.
• Run daily data backups and maintain antivirus protections.
• Coordinate with external vendors for hotel app upgrades or fixes.

Skills

Networking basics

Windows admin

Printer troubleshooting

Hospitality software

Customer support

Education

Diploma or Degree in IT/CS

Tools

Active Directory

POS systems

Job description

Provide first-line technical support for hotel staff regarding computer hardware, software, receipt printers, and mobile devices. Monitor and support Point of Sale (POS) terminals, electronic key card encoders, and guest Wi‑Fi networks. Configure routers, switches, and local area network (LAN) connections to ensure uninterrupted property communication. Handle password resets, manage active directory user accounts, run daily data backups, and maintain antivirus software protections. Assist in working with external technology vendors for scheduled upgrades or major fixes on specialized hotel applications.

Key responsibilities

• Provide first-line support for hotel staff regarding computer hardware, software, receipt printers, and mobile devices
• Monitor and support Point of Sale (POS) terminals, electronic key card encoders, and guest Wi‑Fi networks
• Configure routers, switches, and local area network (LAN) connections to ensure uninterrupted property communication
• Handle password resets and manage active directory user accounts
• Run daily data backups and maintain antivirus software protections
• Assist in working with external technology vendors for scheduled upgrades or major fixes on specialized hotel applications

About you

• Diploma or Degree in Information Technology, Computer Science, or a related field
• 1 to 3 years of technical or help desk support experience, ideally within hospitality, retail, or corporate office environments
• Knowledge of networking fundamentals, Windows/macOS administration, printer troubleshooting, and basic hospitality software navigation
• Strong communication abilities to assist non-technical staff
• Patience and problem-solving skills under tight operational deadlines

Unlock job insights

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