IT Assistant Manager

Ormond Hotels Group

Kuala Lumpur

On-site

MYR 90,000 - 150,000

Full time

14 days+

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Job summary

Ormond Hotels Group seeks an IT professional to support planning, administration, and day-to-day operations of the IT department across one or more hotel properties. You will ensure availability, security, and performance of the infrastructure and core hotel systems while delivering reliable technical support.

You will coordinate with Corporate IT, hotel operators, and third‑party vendors on technology projects, cybersecurity initiatives, and service improvements across multiple properties.

Qualifications

Bachelor's Degree or Diploma in Information Technology, Computer Science, or related discipline.
4–6 years of IT experience, preferably in hospitality or multi-property environments.

Responsibilities

Support planning, administration, and daily IT operations across hotel properties.
Ensure availability, security, and performance of IT infrastructure and critical systems.
Coordinate with Corporate IT, business users, and vendors for projects and security initiatives.
Administer PMS, hotel applications, and network/endpoint security.
Maintain IT documentation, asset inventory, and compliance with policies.

Skills

IT leadership

PMS administration

Cloud services

Cybersecurity

Vendor management

Technical support

Project coordination

Documentation

Education

Bachelor's Degree or Diploma in Information Technology / related discipline

Tools

Oracle Opera Cloud

Opera PMS

IDB PMS

Google Workspace

Microsoft Azure

Microsoft Entra ID

Windows Server

VMware/Hyper‑V

LAN/WAN Networking

FortiGate Firewall

CrowdStrike Falcon

Backup & Disaster Recovery

Job description

What will You Do?

Responsible for supporting the Senior IT Manager in the planning, administration, and day‑to‑day operations of the Information Technology department. The role ensures the availability, security, and performance of all IT infrastructure and business‑critical hotel systems while delivering reliable technical support across one or multiple hotel properties.

The position also coordinates with Corporate IT, business users, and third‑party vendors to support hotel operations, technology projects, cybersecurity initiatives, and continuous service improvement.

Key Responsibilities

Hotel Systems

Administer, support, troubleshoot, and maintain Property Management Systems (PMS), preferably Oracle Opera Cloud, Opera PMS, or IDB PMS.
Support hotel applications including POS System, IPTV, PBX, key card systems, and other hospitality‑related applications.
Ensure all hotel business applications remain operational and available to support daily hotel operations.
Coordinate system upgrades, patches, testing, and application deployments with Corporate IT and external vendors.

Infrastructure & Cloud Services

Administer and support Google Workspace, Microsoft Azure, and Microsoft Entra ID.
Manage user provisioning, identity management, email services, access permissions, and collaboration platforms.
Maintain Windows Server environments and virtualization platforms.
Support enterprise network infrastructure including LAN/WAN, wireless networks, VPN connectivity, internet services, switches, routers, and FortiGate firewalls.
Ensure IT infrastructure remains stable, secure, and aligned with corporate standards.

Cybersecurity

Monitor endpoint protection using CrowdStrike Falcon or equivalent EDR solutions.
Perform security patching, vulnerability remediation, and preventive maintenance activities.
Ensure compliance with corporate cybersecurity policies, security standards, and audit requirements.
Assist in responding to IT security incidents and coordinate remediation activities.

IT Operations & Support

Provide second‑level technical support for desktops, laptops, printers, mobile devices, conferencing systems, and end‑user technologies.
Troubleshoot hardware, software, operating system, and network‑related issues.
Perform preventive maintenance to minimize operational disruptions.
Maintain IT asset inventory, software licensing records, and technical documentation.
Ensure backup procedures and disaster recovery processes are executed according to company standards.

Vendor & Project Management

Coordinate with external vendors for hardware, software, telecommunications, internet services, maintenance contracts, and managed services.
Monitor vendor performance and ensure agreed Service Level Agreements (SLAs) are achieved.
Support IT procurement activities including vendor evaluation and quotation review.
Participate in IT projects such as hotel openings, property onboarding, infrastructure upgrades, cloud migrations, and technology implementations.
Coordinate project activities between hotel operations, Corporate IT, and vendors.

Governance & Administration

Develop and maintain IT SOPs and technical documentation.
Ensure compliance with corporate IT policies, software licensing, and information security requirements.
Prepare operational reports, incident summaries, asset reports, and project updates for management.
Support annual budgeting, asset planning, and technology lifecycle management.
Perform any other duties assigned by the IT Manager.

Qualifications

Education