IT Assistant Manager

Ormond Hotels; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Ormond Hotels is seeking an experienced IT professional to assist the Senior IT Manager in planning, administration, and daily IT operations across hotel properties.

You will support hotel systems, coordinate with Corporate IT and vendors, and help uphold cybersecurity standards while ensuring availability and performance of critical infrastructure.

Qualifications

• Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related discipline.
• Minimum 4–6 years of working experience in Information Technology.
• Hospitality industry experience is highly preferred.
• Experience coordinating IT vendors and technology projects.
• Experience supporting multi-property environments is an added advantage.
• Hands-on experience with PMS, POS, and hospitality applications.

Responsibilities

• Administer, support, and maintain PMS and hospitality systems.
• Support hotel applications including POS, IPTV, PBX, and key card systems.
• Ensure applications remain operational to support daily operations.
• Coordinate upgrades, patches, and deployments with vendors.
• Manage Google Workspace, Azure, Entra ID and user provisioning.
• Maintain Windows Server and virtualization environments.
• Support LAN/WAN networking, VPNs, and FortiGate firewalls.
• Monitor cybersecurity controls and incident remediation.
• Participate in IT projects for openings, onboarding, and migrations.

Skills

Leadership

Communication

Problem Solving

Planning and Organising

Time Management

Project Coordination

Customer Service

Teamwork

Accountability

Education

Bachelor's Degree or Diploma in IT/CS

Tools

Opera Cloud

Opera PMS

IDB PMS

Agilysys POS

Google Workspace

Microsoft Azure

Microsoft Entra ID

FortiGate

CrowdStrike Falcon

Windows Server

VMware/Hyper-V

LAN/WAN Networking

Job description

Responsible for supporting the Senior IT Manager in the planning, administration, and day-to-day operations of the Information Technology department. The role ensures the availability, security, and performance of all IT infrastructure and business-critical hotel systems while delivering reliable technical support across one or multiple hotel properties.

The position also coordinates with Corporate IT, business users, and third-party vendors to support hotel operations, technology projects, cybersecurity initiatives, and continuous service improvement.

Key Responsibilities

• Administer, support, troubleshoot, and maintain Property Management Systems (PMS), preferably Oracle Opera Cloud, Opera PMS, or IDB PMS.
• Support hotel applications including POS System, IPTV, PBX, key card systems, and other hospitality-related applications.
• Ensure all hotel business applications remain operational and available to support daily hotel operations.
• Coordinate system upgrades, patches, testing, and application deployments with Corporate IT and external vendors.
• Administer and support Google Workspace, Microsoft Azure, and Microsoft Entra ID.
• Manage user provisioning, identity management, email services, access permissions, and collaboration platforms.
• Maintain Windows Server environments and virtualization platforms.
• Support enterprise network infrastructure including LAN/WAN, wireless networks, VPN connectivity, internet services, switches, routers, and FortiGate firewalls.
• Ensure IT infrastructure remains stable, secure, and aligned with corporate standards.

Cybersecurity

• Monitor endpoint protection using CrowdStrike Falcon or equivalent EDR solutions.
• Perform security patching, vulnerability remediation, and preventive maintenance activities.
• Ensure compliance with corporate cybersecurity policies, security standards, and audit requirements.
• Assist in responding to IT security incidents and coordinate remediation activities.

IT Operations & Support

• Provide second-level technical support for desktops, laptops, printers, mobile devices, conferencing systems, and end-user technologies.
• Troubleshoot hardware, software, operating system, and network-related issues.
• Perform preventive maintenance to minimize operational disruptions.
• Maintain IT asset inventory, software licensing records, and technical documentation.
• Ensure backup procedures and disaster recovery processes are executed according to company standards.
• Coordinate with external vendors for hardware, software, telecommunications, internet services, maintenance contracts, and managed services.
• Monitor vendor performance and ensure agreed Service Level Agreements (SLAs) are achieved.
• Support IT procurement activities including vendor evaluation and quotation review.
• Participate in IT projects such as hotel openings, property onboarding, infrastructure upgrades, cloud migrations, and technology implementations.
• Coordinate project activities between hotel operations, Corporate IT, and vendors.

Governance & Administration

• Develop and maintain IT SOPs and technical documentation.
• Ensure compliance with corporate IT policies, software licensing, and information security requirements.
• Prepare operational reports, incident summaries, asset reports, and project updates for management.
• Support annual budgeting, asset planning, and technology lifecycle management.
• Perform any other duties assigned by the IT Manager.

Qualifications

Education

• Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related discipline.

Experience

• Minimum 4–6 years of working experience in Information Technology.
• Hospitality industry experience is highly preferred.
• Experience supporting multi-property environments will be an added advantage.
• Experience coordinating IT vendors and technology projects.
• Agilysys POS
• Google Workspace Administration
• Windows Server
• VMware/Hyper-V
• LAN/WAN Networking
• FortiGate Firewall
• CrowdStrike Falcon
• Backup & Disaster Recovery
• IT Asset Management
• Cybersecurity Best Practices
• Leadership and Teamwork
• Problem Solving
• Customer Service
• Communication
• Planning and Organising
• Project Coordination
• Time Management
• Accountability

Working Relationships

Internal

• Corporate IT
• General Manager
• Department Heads
• Finance
• Human Resources
• Procurement
• All Hotel Associates

External

• Software Vendors
• Hardware Vendors
• Internet Service Providers
• Managed Service Providers
• Equipment Maintenance Vendors