IT Support

CROCKFY SERVICES SDN. BHD.; Kulai; On-site; MYR 45,000 - 65,000; Full time

Job summary

Crockfy Services Sdn. Bhd. in Kulai, Johor, Malaysia is seeking an IT Support professional to provide technical assistance across hardware, software, networking, VPN, and server environments.

The role emphasizes maintaining systems, supporting accounting/sales software, and collaborating with vendors to ensure smooth IT operations. The ideal candidate holds a IT-related degree or diploma and has hands-on experience with Windows, networking, backups, and cybersecurity practices.

Qualifications

• Diploma/Degree in Information Technology, Computer Science, or a related field.
• Experience in IT/application support, SQL database administration, or a similar role.
• Good knowledge of Windows OS, Microsoft 365, LAN/WAN networking, internet troubleshooting, and VPN solutions.
• Hands-on experience in troubleshooting PCs, laptops, printers, routers, switches, firewalls, and other IT equipment.
• Familiar with data backup, recovery, IT security, cybersecurity practices, and accounting or sales software systems.

Responsibilities

• Provide technical support for hardware, software, networking, VPN, internet connectivity, email, Microsoft applications, and company systems.
• Install, configure, maintain, and troubleshoot computers, printers, servers, storage, network devices, and other IT equipment.
• Manage VPN connections, user accounts, email accounts, system access permissions, backups, security updates, and IT security controls.
• Provide application support for accounting and sales software, ensuring system issues are resolved promptly and efficiently.
• Monitor server performance and data synchronization, and generate and analyze data using MSSQL queries and management reports.
• Coordinate with external IT vendors, support system upgrades and IT projects, maintain IT documentation, and provide guidance to staff on system usage and IT best practices.

Skills

Windows OS

Microsoft 365

LAN/WAN networking

VPN solutions

Hardware troubleshooting

Data backup & security

Education

Diploma/Degree in IT / CS

Job description

Provide technical support for hardware, software, networking, VPN, internet connectivity, email, Microsoft applications, and company systems.

Install, configure, maintain, and troubleshoot computers, printers, servers, storage, network devices, and other IT equipment.

Manage VPN connections, user accounts, email accounts, system access permissions, backups, security updates, and IT security controls.

Provide application support for accounting and sales software, ensuring system issues are resolved promptly and efficiently.

Monitor server performance and data synchronization, and generate and analyze data using MSSQL queries and management reports.

Coordinate with external IT vendors, support system upgrades and IT projects, maintain IT documentation, and provide guidance to staff on system usage and IT best practices.

Requirements:

Diploma/Degree in Information Technology, Computer Science, or a related field.

Experience in IT/application support, SQL database administration, or a similar role.

Good knowledge of Windows OS, Microsoft 365, LAN/WAN networking, internet troubleshooting, and VPN solutions.

Hands-on experience in troubleshooting PCs, laptops, printers, routers, switches, firewalls, and other IT equipment.

Familiar with data backup, recovery, IT security, cybersecurity practices, and accounting or sales software systems.

Crockfy is an ISO-certified professional services company headquartered in Kulai, Johor, with operations across multiple locations in Malaysia. We provide professional accounting, tax, payroll, and business support services to SMEs and businesses nationwide.

With a team of 100+ professionals, Crockfy delivers reliable financial solutions, compliance expertise, and practical advice to support our clients’ sustainable growth.

Crockfy is an ISO-certified professional services company headquartered in Kulai, Johor, with operations across multiple locations in Malaysia. We provide professional accounting, tax, payroll, and business support services to SMEs and businesses nationwide.

With a team of 100+ professionals, Crockfy delivers reliable financial solutions, compliance expertise, and practical advice to support our clients’ sustainable growth.