IT Support

Toppan Security Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Toppan Security Malaysia Sdn. Bhd. is seeking an IT Support professional in Kuala Lumpur to provide technical assistance, manage AD/GP/MS365, and secure the corporate environment.

You will collaborate with end-users and IT teams to diagnose problems and implement fixes, with occasional after-hours support as needed. The role requires a Diploma or Bachelor's in IT and 1–3 years of IT support or network administration experience, including firewall and VPN expertise.

Qualifications

• Diploma or Bachelor's degree in IT or related field.
• 1–3 years in IT support or network administration.
• Experience with firewalls, VPNs, Cisco/WatchGuard IDS/IPS and endpoint security.
• Effective communication with diverse stakeholders.
• Knowledge of ISO 9001, PCI DSS and PDPA for audits and policy drafting.

Responsibilities

• Administer and maintain Active Directory, Group Policy, and Microsoft 365 environments.
• Manage user lifecycle: onboarding, offboarding, access reviews.
• Monitor server health, perform patching, and troubleshoot issues.
• Support MS 365 / Azure AD Entra ID environments.
• Assist with Intune / endpoint management and device compliance.
• Maintain LAN/WAN, VPN, firewall, and Wi‑Fi infrastructure.
• Enforce endpoint security policies (antivirus, patching).
• Support security audits, access reviews, and incident investigations.
• Identify recurring IT issues and propose improvement solutions.
• Participate in IT infrastructure upgrades and migrations.

Skills

Active Directory

Group Policy

Microsoft 365

Azure AD

Intune

LAN/WAN

VPN

Firewall

Security Audits

Education

Diploma or Bachelor's degree in IT

Tools

Cisco

WatchGuard

IDS/IPS

Job description

IT Support provides technical assistance to computer system users. This includes installing, maintaining, and troubleshooting hardware, software, and network-related issues. The role requires effective communication with end-users to diagnose problems, walk them through solutions, and elevate more complex issues to the appropriate teams.

Key responsibilities

Administer and maintain Active Directory, Group Policy, and Microsoft 365 (Exchange, SharePoint, OneDrive)

Manage user lifecycle (onboarding, offboarding, access review)

Perform server health monitoring, patching, and troubleshooting

Support and manage Microsoft 365 / Azure AD (Entra ID) environments

Assist with Intune / endpoint management / device compliance

Maintain and troubleshoot LAN/WAN, VPN, firewall, and Wi‑Fi infrastructure

Enforce endpoint security policies (antivirus, disk encryption, patch compliance)

Support security audits, access reviews, and incident investigations

Identify recurring IT issues and propose improvement solutions

Participate in IT infrastructure upgrades and migration projects

About you

Diploma or bachelor's degree in computer science, Information Technology, or a related field

Minimum 1-3 years in IT support or network administration roles

Experience with firewalls, VPNs, Cisco, Watchguard and intrusion detection/prevention systems and endpoint security solutions

Effectively communicate with diverse stakeholders

Familiarity with ISO 9001, PCI DSS and data protection regulations (PDPA) to prepare technical documentation for audit purposes and IT security policies

May require occasional work outside regular office hours to address critical issues