IT Service Engineer: End-User IT Support & Problem Solver

SAM Engineering & Equipment (M) Bhd; Bayan Lepas; On-site; MYR 33,000 - 67,000; Full time

Job summary

SAM Engineering & Equipment (M) Bhd in Malaysia seeks an IT Service Engineer to deliver end-user support across desktops, laptops, Windows OS, Outlook and network issues. You will handle incidents via the ticketing system and collaborate with vendors and IT teams for resolution and root-cause analysis.

The role emphasizes continuous improvement and involvement in IT projects, with fresh graduates encouraged to apply and strong communication skills required.

Qualifications

• Diploma or Bachelor’s Degree in Computer Science/Information Technology or equivalent.
• Fresh graduates are encouraged to apply.
• Good verbal and written communication skills.
• Positive attitude, integrity, responsible, accountability with an initiative for improvement.

Responsibilities

• End-user support for desktop, laptop, Windows OS, Outlook and network issues.
• Incident and problem management through a ticketing system.
• Liaise with vendors and IT teams for resolution and root cause analysis.
• Contribute to continuous improvement and project implementations.

Skills

End user support

Desktop support

Windows OS

Outlook

Network

Ticketing system

Vendor liaison

Problem resolution

Root cause analysis

Education

CS/IT Degree

Tools

Ticketing system

Job description

SAM Engineering & Equipment (M) Bhd in Malaysia seeks an IT Service Engineer to deliver end-user support across desktops, laptops, Windows OS, Outlook and network issues. You will handle incidents via the ticketing system and collaborate with vendors and IT teams for resolution and root-cause analysis.

The role emphasizes continuous improvement and involvement in IT projects, with fresh graduates encouraged to apply and strong communication skills required.