IT Service Desk Support - 24/7 Rotational Shifts

Singtel; Kuala Lumpur; On-site; MYR 33,480 - 55,800; Full time

Job summary

Singtel is seeking an IT Service Desk Support in Kuala Lumpur, responsible for providing first-level technical support via phone and chat. This role requires effective problem-solving skills, ownership of customer cases, and the ability to handle multiple inquiries efficiently. Fresh graduates are welcome to apply. Candidates should demonstrate strong communication skills and a positive attitude towards customer service delivery. The position involves working in a fast-paced environment and may require staggered shifts.

Qualifications

• Degree/Diploma in any discipline, preferably in IT related field.
• Fresh graduates are welcome to apply.
• 1-2 years of experience in IT ServiceDesk or Customer Service is an advantage.

Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and chat.
• Identify and resolve customer issues accurately within turnaround time.
• Maintain ownership and follow-up on cases until closure.

Skills

Positive mindset

Communication skills

Analytical skills

Customer service skills

Multi-tasking

Education

Degree/Diploma in IT related field

Tools

MS Office applications

ServiceNow

Job description

Singtel is seeking an IT Service Desk Support in Kuala Lumpur, responsible for providing first-level technical support via phone and chat. This role requires effective problem-solving skills, ownership of customer cases, and the ability to handle multiple inquiries efficiently. Fresh graduates are welcome to apply. Candidates should demonstrate strong communication skills and a positive attitude towards customer service delivery. The position involves working in a fast-paced environment and may require staggered shifts.