IT Project Manager – Digital Solutions & AI Delivery

Ideal Reliance; Puchong; On-site; MYR 122,000 - 146,000; Full time

Benefits offered by this job

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Annual Leave

5 Working Days

Annual Bonus

Allowance Provided

Job summary

Ideal Reliance in Malaysia is seeking a Project Manager – Digital Solutions to lead end-to-end delivery of CRM, AI, automation, and analytics projects. You will collaborate with customers and internal teams to translate business needs into technical specifications and ensure timely delivery.

The role combines project management and business analysis, with a focus on CRM/AI/automation and data-driven improvements. On-site, 5-day work week, with competitive benefits.

Qualifications

• Bachelor's degree in CS/SE/IS or related field.
• Minimum 5 years of experience in Project Management or Business Analysis for IT solution delivery.
• Experience in CRM, digital transformation, AI/ML, or automation projects is highly preferred.
• Proven ability to work directly with customers and lead cross-functional teams.
• CSM/PSM certification preferred.
• Additional certifications in AI/ML, data analytics, or cloud technologies are an advantage.
• Proficiency with Jira.
• Experience with SRS/SDD documentation tools (diagrams.net).
• Understanding of relational databases and data modeling (e.g., MySQL Workbench).
• Exposure to AI/ML concepts, automation tools, and data pipelines (an advantage).
• Familiarity with HTML and UI/UX wireframing tools.

Responsibilities

• Plan and manage end-to-end delivery of digital solution projects (CRM, AI, automation, analytics, integrations).
• Define and control project scope, timeline, budget, risks, and quality.
• Develop and maintain all project documentation: project plans, status reports, risk logs, and change requests.
• Coordinate cross-functional teams, including technical teams, developers, AI/data engineers, and external customer stakeholders.
• Facilitate project meetings, sprint reviews, technical discussions, and milestone checkpoints.
• Track and report project status to senior management and customer stakeholders.
• Conduct workshops, interviews, and requirement-gathering sessions with customers and internal stakeholders.
• Analyze existing processes, identify gaps, and propose digital solution improvements using CRM, AI, and automation.
• Prepare SRS and SDD.
• Create wireframes, mock-ups, and user flows to support solution design.
• Translate customer business needs into clear technical requirements for development teams.
• Act as a key liaison between customers and internal technical teams.
• Plan and manage User Acceptance Testing (UAT) with customer testers and internal QA teams.
• Oversee go-live activities, deployment, integration testing, and hypercare.
• Ensure smooth handover to operations and support teams.
• Identify opportunities to optimize workflows using CRM, AI, automation, and digital tools.
• Recommend enhancements or system improvements based on feedback.
• Promote best practices in digital adoption, process transformation, and change management.

Skills

Customer liaison

Cross-functional leadership

Agile / Scrum

Requirements elicitation

UAT coordination

Education

Bachelor's degree in CS/SE/IS

Tools

Jira

Diagrams.net

MySQL Workbench

HTML wireframing tools

Job description

Ideal Reliance in Malaysia is seeking a Project Manager – Digital Solutions to lead end-to-end delivery of CRM, AI, automation, and analytics projects. You will collaborate with customers and internal teams to translate business needs into technical specifications and ensure timely delivery.

The role combines project management and business analysis, with a focus on CRM/AI/automation and data-driven improvements. On-site, 5-day work week, with competitive benefits.