AI & Digital Solutions Implementation Lead

Redtone

Malaysia

On-site

MYR 60,000 - 90,000

Full time

14 days+

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Job summary

Redtone in Malaysia seeks an Implementation Consultant to lead end-to-end implementation, onboarding, and deployment of AI-driven and enterprise software solutions. You will be the primary customer-facing coordinator from kick-off through go-live, ensuring successful delivery and post-implementation stabilization.

You will work with customers, Product Owners, Software Engineers, AI Engineers, and Support teams to gather requirements, configure solutions, train users, and drive adoption while

Qualifications

Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field.

Responsibilities

Lead end-to-end implementation, onboarding, and deployment of AI-driven and enterprise software solutions.
Gather, document, and validate business and functional requirements.
Develop implementation plans, timelines, and milestones; track progress and manage risks.
Configure and set up solutions, coordinate onboarding and deployment, and support data migration and integration.
Conduct user training, develop guides and knowledge transfer materials, and promote product adoption.
Coordinate go-live activities and ensure smooth transition to Support or Customer Success.
Identify bottlenecks and contribute to process improvements and implementation playbooks.

Education

Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field

Job description

You will work with customers, Product Owners, Software Engineers, AI Engineers, and Support teams to gather requirements, configure solutions, train users, and drive adoption while

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