IT Project Manager

Capcon Asia; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Capcon Asia is seeking a Service Delivery Manager / IT Project Manager to lead software engineering teams and oversee end-to-end project delivery from Petaling Jaya. The role focuses on ensuring quality, timely delivery, and adherence to SLAs.

You will manage incidents, coordinate with 3rd party providers, and drive improvements while aligning with ITIL-based processes and security guidelines.

Qualifications

• Experience driving software/IT projects from initiation to delivery.
• Proven ability to manage third-party service providers and vendors.
• Solid understanding of escalation, incident management, and resource planning (ITIL principles).

Responsibilities

• Lead a software engineering team including recruitment, performance reviews and mentoring.
• Own end-to-end delivery scope and ensure quality standards and SLAs are met.
• Oversee incident handling, post-incident reviews and root cause analyses.
• Deliver service-delivery performance reports to management and stakeholders.
• Collaborate with technical partners to set standards for software, infrastructure and security.
• Ensure projects comply with latest outsourcing and security guidelines.

Skills

Project management

Third-party coordination

ITIL concepts

Job description

Service Delivery Manager /IT Project Manager

Company Introduction

• Malaysia-based tech company with 20 years in Web & Mobile Development.
• Building Go-To-Market solutions; Website, E-com, CRM, Loyalty, Digital Marketing
• Have niche in-house saas marketing products and build bespoke Tech solutions
• Software House for external enterprise / cloud based solutions

Projects

• Build new solutions from scratch for external customers
• Varying in size and scope from 1 month to 1 year+ projects
• Enhance & optimize existing projects, ensuring continuous improvement and support.
• Collaborate on projects in diverse sectors; Finance, E-Com. Medical, Pharma etc

(Note > Service Delivery Manager is not coding hands on / you do not need experience in the below)

• .Net, .Net Core 5.0+,
• React Native / Flutter

Responsibilities

• Leading a software engineering team; recruitment, performance assessment, training and mentoring
• Understand the projects scope of delivery & responsible for end-to-end management of projects
• Ensuring that systems, procedures are in place to meet required quality standards and SLAs
• Taking ownership of critical incidents and post-incident reviews
• Service delivery performance, meeting customer expectations and driving future demand
• Providing accurate and regular reports to the management on performance of the service delivery
• Collaborating with technical partners to set standards for software, infrastructure and security
• Ensuring that projects are delivered to comply with latest RMIT, Outsourcing and Security guidelines

Job Requirements

• Project management
• Experienced in dealing with 3rd party service providers
• In-depth knowledge of escalation procedures, incident management, resource planning and other disciplines related to service delivery, e.g. ITIL principles

Level

• 3 years in a Project Manager or Delivery Manager role (Software / IT Projects)
• Or a Technical Lead, leading a team of engineers for a 3rd party / external client

Location

• Fully On-Site (Working Hour: 9am to 6pm)
• Petaling Jaya (Reachable by LRT Station)