Enterprise IT Project & Service Delivery Lead

Fuku; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Fuku in Malaysia seeks a Service Delivery Manager / IT Project Manager to lead a software engineering team on external projects, ensuring delivery against SLAs and quality standards.

You will manage recruitment, mentor engineers, coordinate with partners, and report performance to management; occasional bids with CEO.

Minimum 3 years in PM/Delivery roles, ITIL/ITSM knowledge, PMI/PMP preferred; on-site in Petaling Jaya, 9am–6pm.

Qualifications

• PMI, PMP or equivalent certification required.
• Experience with third-party service providers and vendor management.
• ITIL/ITSM knowledge or certification preferred.

Responsibilities

• Lead a software engineering team of 4 developers and 1 lead engineer on external projects.
• Oversee recruitment, performance assessment, training and mentoring of team members.
• Understand project scopes and manage end-to-end delivery to meet SLAs and quality standards.
• Own incident management, post-incident reviews and service delivery reporting to management.
• Collaborate with technical partners to set software, infrastructure and security standards.
• Support CEO on technical bids and quotations as needed.

Skills

Project management

Leadership

Vendor management

ITIL

Education

PMI/ PMP certification

Six Sigma

Tools

ITSM

ITIL

Job description

Fuku in Malaysia seeks a Service Delivery Manager / IT Project Manager to lead a software engineering team on external projects, ensuring delivery against SLAs and quality standards.

You will manage recruitment, mentor engineers, coordinate with partners, and report performance to management; occasional bids with CEO.

Minimum 3 years in PM/Delivery roles, ITIL/ITSM knowledge, PMI/PMP preferred; on-site in Petaling Jaya, 9am–6pm.