Service Delivery Manager / IT Project Manager

Fuku; Kuala Lumpur; Presencial; MYR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Fuku in Malaysia seeks a Service Delivery Manager / IT Project Manager to lead a software engineering team on external projects, ensuring delivery against SLAs and quality standards.

You will manage recruitment, mentor engineers, coordinate with partners, and report performance to management; occasional bids with CEO.

Minimum 3 years in PM/Delivery roles, ITIL/ITSM knowledge, PMI/PMP preferred; on-site in Petaling Jaya, 9am–6pm.

Formación

• PMI, PMP or equivalent certification required.
• Experience with third-party service providers and vendor management.
• ITIL/ITSM knowledge or certification preferred.

Responsabilidades

• Lead a software engineering team of 4 developers and 1 lead engineer on external projects.
• Oversee recruitment, performance assessment, training and mentoring of team members.
• Understand project scopes and manage end-to-end delivery to meet SLAs and quality standards.
• Own incident management, post-incident reviews and service delivery reporting to management.
• Collaborate with technical partners to set software, infrastructure and security standards.
• Support CEO on technical bids and quotations as needed.

Conocimientos

Project management

Leadership

Vendor management

ITIL

Educación

PMI/ PMP certification

Six Sigma

Herramientas

ITSM

ITIL

Descripción del empleo

Service Delivery Manager / IT Project Manager

Company Introduction

• - Malaysia-based tech company (Software House) with 20 years of experience in Web & Mobile Development.
• - Focused on three pillars:
• - Digital Experience: Design & development.
• - Digital Growth: Sales, brand awareness, and captivating target audiences.
• - Digital Transformation: Process re-engineering and introduction of digital technologies.
• - Specializes in building Go-To-Market solutions, including websites, e-commerce platforms, CRM, loyalty programs, and digital marketing.
• - Offers niche in-house SaaS marketing products and develops bespoke tech solutions.

Projects

• - Focus on external projects such as:
• - Retail offline to online transitions.
• - E-commerce platforms.
• - Website and mobile app projects across diverse sectors, including finance, e-commerce, medical, and pharma.
• - Responsible for building new solutions from scratch for external customers, with project durations ranging from 3 months to over 2 years (enterprise projects).
• - Enhance and optimize existing projects, ensuring continuous improvement and ongoing support.

Tech Stack

• - The Service Delivery Manager is not required to code but should have a background in software engineering.
• - Technologies used include:
• - .Net, .Net Core 5.0+
• - React Native / Flutter
• - JavaScript: React.js / Angular.js / Node.js

Responsibilities

• - Lead a software engineering team consisting of 4 developers and 1 lead engineer, focusing on external projects.
• - Oversee recruitment, performance assessment, training, and mentoring of team members.
• - Understand project scopes and manage end-to-end project delivery.
• - Ensure systems and procedures are in place to meet required quality standards and SLAs.
• - Take ownership of critical incidents and conduct post-incident reviews.
• - Monitor service delivery performance, meet customer expectations, and drive future demand.
• - Provide accurate and regular reports to management on service delivery performance.
• - Collaborate with technical partners to set standards for software, infrastructure, and security.
• - Ensure project compliance with the latest RMIT, outsourcing, and security guidelines.
• - Occasionally work with the CEO on technical bids and quotations as needed.

Job Requirements

• - Project management certification (e.g., PMI, PMP, Six Sigma).
• - Experience working with third-party service providers.
• - In-depth knowledge of escalation procedures, incident management, resource planning, and other service delivery disciplines.
• - Certification and experience in ITIL principles or ITSM.

Level

• - Minimum 3 years in a Project Manager or Delivery Manager role (Software / IT Projects).
• - Alternatively, experience as a Tech Lead, leading a team of engineers for third-party or external clients (planning the SDLC).
• - Key role reporting directly to the CEO.

Location

• - Fully on-site, permanent role.
• - Working hours: 9am to 6pm.
• - Location: Petaling Jaya (reachable by LRT station).