IT Operations & User Support Specialist

Salam Alliance Sdn. Bhd.; Kajang; On-site; MYR 47,000 - 74,000; Full time

Job summary

Salam Alliance Sdn. Bhd. in Kajang, Selangor is seeking an IT Executive to support daily IT operations and ensure smooth system performance across the organization.

You will provide technical support, install and maintain hardware/software, manage helpdesk requests, and assist with trainings and events.

Additionally, you will help with data recovery, basic repairs, and ensure equipment is well stored and documented for audits and compliance.

Qualifications

• Professional certificate, diploma, or bachelor's degree in IT or a related field.

Responsibilities

• Provide technical support for computers, printers, projectors, operating systems, and network connectivity.
• Install, configure, maintain, and upgrade IT hardware, software, and systems.
• Handle Helpdesk requests and provide 2nd-level support for user issues and system-related complaints.
• Troubleshoot and resolve issues related to websites, applications, VOIP systems, and booking systems.
• Manage network cabling installation, monitoring, and maintenance to ensure stable end-to-end connectivity.
• Perform scheduled maintenance, system health checks, antivirus updates, and firewall monitoring.
• Support ICT equipment supply, delivery, installation, and proper documentation.
• Provide IT support for training sessions, workshops, meetings, and events (both physical and virtual).
• Conduct data recovery, system formatting, software reinstallation, and basic hardware repairs when required.
• Ensure IT equipment is well-maintained, functional, and properly stored before and after use.
• Perform ad-hoc IT tasks as assigned by the Head of Department or Manager.

Skills

IT hardware

IT software

Networking

Troubleshooting

Education

Professional Certificate, Diploma, or Bachelor’s Degree in IT or a related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Salam Alliance Sdn. Bhd. in Kajang, Selangor is seeking an IT Executive to support daily IT operations and ensure smooth system performance across the organization.

You will provide technical support, install and maintain hardware/software, manage helpdesk requests, and assist with trainings and events.

Additionally, you will help with data recovery, basic repairs, and ensure equipment is well stored and documented for audits and compliance.