IT Operations & Pricing Support Analyst

Power Root Marketing Sdn Bhd; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Power Root Marketing Sdn Bhd is seeking an Information Technology Executive to provide first-line IT operations and pricing support for distributor portals and B2B systems in Malaysia. You will manage user credentials, troubleshoot access issues, and ensure data integrity across ERP/CRM platforms.

Collaborating with IT vendors and cross-functional teams, you will assist in pricing governance, data reporting (Excel/Power BI), and process automation initiatives while upholding standard procedures

Qualifications

• Diploma or Bachelor's degree in Information Technology, Business IT, or related field.
• 1–2 years of experience in IT operations, pricing support, or distributor systems (ERP, CRM, SFA, DMS, STP).
• Experience with distributors or B2B portals is an added advantage.

Responsibilities

• Provide first-line support for distributor portals, ordering platforms, SFA tools, or B2B systems; manage user credentials and troubleshoot system access or data sync issues.
• Maintain accurate product pricing structures; implement promotions, rebates, or discounts in line with sales and finance team directions.
• Coordinate with IT vendors for support, procurement, and maintenance; evaluate quotations and manage outsourced services when needed.
• Manage product, customer, and pricing master data in ERP/CRM systems; ensure timely updates and data integrity across platforms.
• Generate pricing, distributor sales, and performance reports; provide data analysis support for sales, finance, and supply chain teams.
• Participate in system upgrades, UAT, and process automation projects; propose enhancements to distributor management workflows.
• Work closely with Commercial Finance teams to understand pricing structures and distributor agreements; provide user training where required.
• Maintain standard procedures for pricing updates, distributor onboarding, and system issue resolution.

Skills

IT operations

Pricing support

Distributor systems

Data integrity

Problem solving

Communication skills

Excel / BI basics

Education

Diploma/Bachelor in IT

Tools

Excel

Power BI

Job description

Power Root Marketing Sdn Bhd is seeking an Information Technology Executive to provide first-line IT operations and pricing support for distributor portals and B2B systems in Malaysia. You will manage user credentials, troubleshoot access issues, and ensure data integrity across ERP/CRM platforms.

Collaborating with IT vendors and cross-functional teams, you will assist in pricing governance, data reporting (Excel/Power BI), and process automation initiatives while upholding standard procedures