IT Operations & Infrastructure Lead

SH Cogent Logistics; Klang City; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Annual Leave

Medical leave

EPF / SOCSO / PCB

Job summary

SH Cogent Logistics is seeking an IT Support Specialist with a Bachelor’s degree or diploma in IT, CS, or related field and at least 2 years of experience. You will manage change requests, maintain IT infrastructure, and provide first-line support to users.

The role requires strong troubleshooting, problem-solving, and the ability to work independently to meet deadlines while ensuring systems’ security and performance.

Qualifications

• Bachelor’s degree or diploma in IT, CS, Business or related field.
• At least 2 years of working experience in the related field.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Manage new change requests on external maintained systems from scope definition to implementation.
• Maintain IT infrastructure (laptops, monitors, IT equipment) in good order.
• Assist with installation, configuration and testing of new hardware and software.
• Ensure company systems and networks are protected against threats.
• Provide first-line support to users for application-related requests.
• Understand database structure and data contents of various applications.
• Access databases to run queries, investigations, and data extraction.
• Meet project/department milestones within approved budgets and timelines.
• Communicate with relevant parties to ensure on-time delivery within budget.
• Oversee performance, availability and scalability of applications.
• Provide IT solutions aligned to business objectives.
• Ensure tasks are completed on time and to standards.

Skills

Troubleshooting

Problem-solving

Hardware & software maintenance

Communication & negotiation

Independent work & deadlines

Motivated & proactive

Education

Bachelor’s degree / diploma in IT, CS, Business or related field

Job description

SH Cogent Logistics is seeking an IT Support Specialist with a Bachelor’s degree or diploma in IT, CS, or related field and at least 2 years of experience. You will manage change requests, maintain IT infrastructure, and provide first-line support to users.

The role requires strong troubleshooting, problem-solving, and the ability to work independently to meet deadlines while ensuring systems’ security and performance.