IT Operation Technician

VAT GROUP; Batu Kawan; On-site; MYR 4,200 - 6,400; Full time

Job summary

VAT Group in Batu Kawan, Malaysia, is seeking a permanent IT Support Technician to provide continuous IT operational support and monitor incidents impacting production and offices. The role includes after-hours availability on a rotating shift and hands-on support for desktops, laptops, printers, and network issues.

You will coordinate with production line leaders and specialized IT teams, perform basic troubleshooting, and ensure smooth handovers between shifts.

Qualifications

• Diploma in Information Technology or related field is required.
• Experience in IT production operations and supporting production environments.
• Familiarity with Windows, Microsoft 365, network connectivity, printers, and user accounts.

Responsibilities

• Provide continuous IT operational support according to the assigned rotating shift schedule.
• Monitor and respond to IT incidents affecting production, office, and critical business services.
• Ensure IT support remains available outside normal hours, including nights, weekends, and public holidays.
• Provide support during critical incidents, outages, or production ramp-up.
• Install, configure, and troubleshoot desktops, laptops, and printers; manage network devices and peripherals.
• Coordinate with production line leaders and IT teams during incidents; assist with logs and handover.

Skills

IT operations

Windows OS

Microsoft 365

Network connectivity

Printers

CompTIA A+

Education

Diploma in Information Technology or related field

Job description

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions: integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Location:
Batu Kawan, MY
Employment Type: Permanent

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Role and Responsibility

• Provide continuous IT operational support according to the assigned rotating shift schedule.
• Monitor and respond to IT incidents affecting production, shopfloor operations, offices, and critical business services.
• Ensure the IT support function remains available outside normal office hours, including nights, weekends, and public holidays according to the approved roster.
• Provide additional support during critical incidents, major outages, production ramp-up, or business continuity events.
• Provide immediate IT assistance for production lines, shopfloor workstations, industrial PCs, shared terminals, scanners, printers, and production‑related peripherals.
• Coordinate with production line leaders, engineers, application owners, and specialized IT teams during incidents.
• Install, configure, replace, and troubleshoot desktops, laptops, production PCs, monitors, docking stations, keyboards, mice, scanners, and printers.
• Perform approved device setup using company standards and deployment procedures.
• Diagnose hardware faults and coordinate repair or replacement when necessary.
• Follow documented approval processes for access requests and changes.
• Escalate requests involving privileged, sensitive, or non‑standard access.
• Perform first-level troubleshooting for wired network, Wi‑Fi, VPN, internet, and local connectivity issues.
• Check physical connections, cables, network points, device status, IP configuration, and basic reachability.
• Monitor assigned dashboards, ticket queues, alerts, communication channels, and operational systems during the shift.
• Support the incident coordinator by collecting logs, screenshots, device information, and user feedback.
• Complete a structured handover before leaving the shift.
• Review all open, pending, escalated, and production‑impacting tickets with the incoming technician.
• Highlight critical systems under observation, temporary workarounds, vendor cases, maintenance activities, and expected callbacks.

Qualifications and Key skills

• Diploma in Information Technology or Computer related technical field.
• Experience in IT production operations. Working knowledge of computer hardware, operating systems, software applications, and peripheral devices.
• Familiarity with Microsoft Windows, Microsoft 365, network connectivity, printers, user accounts, and standard workplace applications.
• Maintain professional attendance, punctuality, and shift readiness.
• Willing and medically fit to work on a 24/7 rotating shift schedule, including night shifts, weekends, and public holidays.
• Recent graduates who possess appropriate technical expertise, have completed internships, and demonstrate a strong eagerness to learn can also be considered.
• Specific skills (such as special certifications) - nice to have.
• CompTIA A+

CompTIA Network+

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.