24/7 IT Operations Technician — Production & Shopfloor Support

VAT GROUP; Batu Kawan; Presencial; MYR 4200 - 6400; Jornada completa

Descripción de la vacante

VAT Group in Batu Kawan, Malaysia, is seeking a permanent IT Support Technician to provide continuous IT operational support and monitor incidents impacting production and offices. The role includes after-hours availability on a rotating shift and hands-on support for desktops, laptops, printers, and network issues.

You will coordinate with production line leaders and specialized IT teams, perform basic troubleshooting, and ensure smooth handovers between shifts.

Formación

• Diploma in Information Technology or related field is required.
• Experience in IT production operations and supporting production environments.
• Familiarity with Windows, Microsoft 365, network connectivity, printers, and user accounts.

Responsabilidades

• Provide continuous IT operational support according to the assigned rotating shift schedule.
• Monitor and respond to IT incidents affecting production, office, and critical business services.
• Ensure IT support remains available outside normal hours, including nights, weekends, and public holidays.
• Provide support during critical incidents, outages, or production ramp-up.
• Install, configure, and troubleshoot desktops, laptops, and printers; manage network devices and peripherals.
• Coordinate with production line leaders and IT teams during incidents; assist with logs and handover.

Conocimientos

IT operations

Windows OS

Microsoft 365

Network connectivity

Printers

CompTIA A+

Educación

Diploma in Information Technology or related field

Descripción del empleo

VAT Group in Batu Kawan, Malaysia, is seeking a permanent IT Support Technician to provide continuous IT operational support and monitor incidents impacting production and offices. The role includes after-hours availability on a rotating shift and hands-on support for desktops, laptops, printers, and network issues.

You will coordinate with production line leaders and specialized IT teams, perform basic troubleshooting, and ensure smooth handovers between shifts.