IT Intern

Kim Hin Joo (Malaysia) Berhad - Mothercare; Kajang; On-site; MYR 8,900 - 13,000; Full time

Job summary

Kim Hin Joo (Malaysia) Berhad - Mothercare is offering a full-time IT internship to provide first-level support for POS terminals, peripherals, and store connectivity across our network. You will assist with POS setup, store testing, monitor daily IT checks, and escalate issues to the appropriate teams.

You will support HQ users with desktops, laptops, printers, and Microsoft 365 apps; help manage meeting rooms and videoconferencing; assist with basic AV.

Qualifications

• Pursuing or completed Diploma or Bachelor's in Information Technology, Computer Science or equivalent.
• Basic understanding of Windows desktops, networking fundamentals and IT hardware.
• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Strong problem-solving and analytical skills, with attention to detail.
• Good communication skills in English and Malay; able to explain technical matters to non-technical users.

Responsibilities

• Provide first-level IT support for POS terminals, peripherals, and store connectivity.
• Assist with POS setup, configuration checks, and testing for new stores.
• Monitor daily store IT checks and follow up on exceptions.
• Support HQ users with desktops, laptops, printers, mobile devices, email and Microsoft 365 apps.
• Assist with meeting room, video conferencing and basic AV setup.
• Assist with infrastructure upkeep: network, Wi-Fi, servers, CCTV and connectivity across HQ, stores and warehouse.
• Help with asset tagging, inventory, imaging, deployment and disposal documentation.
• Assist with user account administration and device onboarding/offboarding under supervision.
• Support backups, patching status and endpoint protection; report exceptions promptly.
• Assist with Microsoft 365/SharePoint housekeeping and knowledge base maintenance.
• Prepare and maintain IT documentation and user guides.

Skills

Windows basics

Networking

IT hardware

Microsoft 365

Problem-solving

Communication (English & Malay)

Adaptability

Teamwork/Independent work

Education

Diploma or Bachelor's in IT/CS

Tools

SharePoint

OneDrive

Job description

Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escrow unresolved issues to the relevant team.

Assist with POS setup, configuration checks and testing for new stores, relocations and renovations.

Monitor daily store IT checks (POS availability, network, end-of-day processing) and follow up on exceptions.

2. Head Office End-User Support

Support HQ users on desktops, laptops, printers, mobile devices, email and Microsoft 365 applications.

Help resolve IT ticket backlogs and ensure tickets are updated and closed within agreed response times.

Assist with meeting room, video conferencing and basic AV setup.

3. IT Infrastructure Support

Assist the Infrastructure Executive with routine upkeep of network, Wi-Fi, servers, CCTV and connectivity across HQ, stores and warehouse.

Support hardware lifecycle activities: asset tagging, inventory records, imaging, deployment, collection and disposal documentation.

Assist with user account administration, access requests and device onboarding/offboarding under supervision.

Help perform routine checks on backups, patching status and endpoint protection, and report exceptions promptly.

Support digital initiatives assigned by the IT Manager, including requirement gathering, testing, simple automation and user training.

Assist with Microsoft 365 and SharePoint housekeeping, including site content, permissions review and form or workflow testing.

Prepare and maintain IT documentation, user guides and knowledge base articles.

5. Governance & Security

Follow IT security, data protection and confidentiality policies at all times, and report suspected security incidents immediately.

Handle company data, user accounts and equipment responsibly and in line with company standards.

Gain hands-on exposure to enterprise applications, POS back-end systems and IT service management tools.

Participate in team meetings, project discussions and cross-functional collaboration.

Continuously build technical and troubleshooting skills with guidance from the IT team.

Qualifications & Requirements

1. Education

Currently pursuing or recently completed a Diploma or Bachelor's Degree in Information Technology, Computer Science or equivalent.

2. Technical Skills (added advantage):

Basic understanding of Windows desktops, networking fundamentals and IT hardware.

Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).

3. Soft Skills

Strong problem-solving and analytical skills, with attention to detail.

Good communication skills in English and Malay; able to explain technical matters to non-technical users.

Service-oriented, adaptable, eager to learn, and able to work both independently and in a team.

4. Other Requirements

Willing to travel to stores and warehouse locations as required; own transport is an advantage.

Willing to provide occasional support outside normal office hours during store openings, system cutovers or critical incidents.

Minimum internship period of three (3) to six (6) months, full-time.

Mothercare is a specialist retailer of products and services for mothers-to-be, babies and children up to the age of eight and has a strong reputation for specialism, quality, safety and innovation.

We understand how frustrating, exhausting, joyful and yet rewarding the parenting process can be and here at Mothercare, we do our utmost to make shopping with kids or for kids a wonderful experience for our customers.

Mothercare is a specialist retailer of products and services for mothers-to-be, babies and children up to the age of eight and has a strong reputation for specialism, quality, safety and innovation.

We understand how frustrating, exhausting, joyful and yet rewarding the parenting process can be and here at Mothercare, we do our utmost to make shopping with kids or for kids a wonderful experience for our customers.