IT Intern: POS & End-User Tech Support & IT Ops

Kim Hin Joo (Malaysia) Berhad - Mothercare; Kajang; On-site; MYR 8,900 - 13,000; Full time

Job summary

Kim Hin Joo (Malaysia) Berhad - Mothercare is offering a full-time IT internship to provide first-level support for POS terminals, peripherals, and store connectivity across our network. You will assist with POS setup, store testing, monitor daily IT checks, and escalate issues to the appropriate teams.

You will support HQ users with desktops, laptops, printers, and Microsoft 365 apps; help manage meeting rooms and videoconferencing; assist with basic AV.

Qualifications

• Pursuing or completed Diploma or Bachelor's in Information Technology, Computer Science or equivalent.
• Basic understanding of Windows desktops, networking fundamentals and IT hardware.
• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Strong problem-solving and analytical skills, with attention to detail.
• Good communication skills in English and Malay; able to explain technical matters to non-technical users.

Responsibilities

• Provide first-level IT support for POS terminals, peripherals, and store connectivity.
• Assist with POS setup, configuration checks, and testing for new stores.
• Monitor daily store IT checks and follow up on exceptions.
• Support HQ users with desktops, laptops, printers, mobile devices, email and Microsoft 365 apps.
• Assist with meeting room, video conferencing and basic AV setup.
• Assist with infrastructure upkeep: network, Wi-Fi, servers, CCTV and connectivity across HQ, stores and warehouse.
• Help with asset tagging, inventory, imaging, deployment and disposal documentation.
• Assist with user account administration and device onboarding/offboarding under supervision.
• Support backups, patching status and endpoint protection; report exceptions promptly.
• Assist with Microsoft 365/SharePoint housekeeping and knowledge base maintenance.
• Prepare and maintain IT documentation and user guides.

Skills

Windows basics

Networking

IT hardware

Microsoft 365

Problem-solving

Communication (English & Malay)

Adaptability

Teamwork/Independent work

Education

Diploma or Bachelor's in IT/CS

Tools

SharePoint

OneDrive

Job description

Kim Hin Joo (Malaysia) Berhad - Mothercare is offering a full-time IT internship to provide first-level support for POS terminals, peripherals, and store connectivity across our network. You will assist with POS setup, store testing, monitor daily IT checks, and escalate issues to the appropriate teams.

You will support HQ users with desktops, laptops, printers, and Microsoft 365 apps; help manage meeting rooms and videoconferencing; assist with basic AV.