IT Infrastructure Operation Engineer (Fresh Graduate /Internship placement)

Huawei Technologies; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Huawei Technologies Malaysia is seeking a capable IT professional to provide helpdesk support and troubleshoot hardware and software across servers, networks, CCTV, IP PBX, UPS and access systems.

The role includes monitoring IT operations, evaluating performance, planning budgets, and maintaining infrastructure to meet SLA targets. A bachelor’s degree in IT/CS is required, with CCNP preferred; strong communication and multitasking skills are essential.

Qualifications

• Bachelor's degree in Information Technology / Computer Science or equivalent.
• Excellent knowledge and experience of Networking, IP PBX System, CCTV System, UPS System and Security Door Access System, Windows Server and related build up server room.
• CCNP certification holder is preferable.
• Troubleshooting, commitment, responsibility, data analysis, teamwork, customer orientation, prioritization and multitasking.
• Good communication and presentation skills.

Responsibilities

• Provide helpdesk support and troubleshooting for hardware and software in terms of IT infrastructure.
• Monitor, evaluate, plan, budget and operate IT Business Office infrastructure.
• Analyze daily operation data to identify bottlenecks and ensure timely corrective actions for SLA compliance.
• Work to improve customer satisfaction and office productivity through daily optimization.

Skills

Networking

IP PBX System

CCTV System

UPS System

Security Door Access System

Windows Server

Education

Bachelor's degree in Information Technology / Computer Science

Tools

Windows Server

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible for helpdesk support and troubleshooting, assemble and handle computer/laptop/network/server/eprint/wireless projector related problems in terms of hardware and software.

Responsible monitoring, evaluation, demand analysis, program design, planning and budgeting, organization, implementation, operation and maintenance for IT Business Office environment or operation.

Responsible for the data analysis of the daily operation and maintenance conditions of infrastructure bottlenecks and potential problems in timely manner and corrective feedback, thus to ensure SLA compliance.

Responsible for improving customer satisfaction and office productivity, daily optimization and improvement.

Job Requirement:

With a minimum of bachelor's degree in Information Technology / Computer Science or its equivalent.

Excellent knowledge and experience of Networking, IP PBX System, CCTV System, UPS System and Security Door Access System, Windows Server and related build up server room.

CCNP certification holder is preferable.

Great at Troubleshooting, Committed, Responsible, Data Analyst, Team Spirit, Customer-Oriented, prioritizing and multitasking.

Good communication and presentation skill.

Positions are offered by Huawei or Huawei's Service Provider.