IT Infrastructure Network Engineer

NationGate Solution (M) Sdn Bhd; Seberang Perai; On-site; MYR 60,000 - 90,000; Full time

Job summary

NationGate Solution (M) Sdn Bhd is seeking an IT Infrastructure Network Engineer to support, maintain, and troubleshoot our enterprise network. You will work on implementing and monitoring network infrastructure, and assist with telco and device management across switches, firewalls, wireless controllers, and VPN solutions.

The role requires basic TLS/TCP/IP knowledge, familiarity with Layer 2/3 networking, and exposure to Cisco/H3C/Huawei/Sangfor/Sophos/Palo Alto/Arista devices.

Qualifications

• Diploma or Degree in Computer Science, Information Technology, Network Engineering, or related field.
• Fresh graduates encouraged to apply; 1–2 years' experience is a plus.
• Basic TLS, TCP/IP, Layer 2/Layer 3 networking concepts, switching, VoIP, SD-WAN and routing.

Responsibilities

• Support the implementation, maintenance, and monitoring of network infrastructure.
• Assist in managing telco and network devices (switches, firewalls, wireless controllers, VPNs).
• Support network security measures to protect data, software and hardware.
• Apply fundamental TCP/IP and networking knowledge in daily operations.
• Monitor network performance and escalate issues.
• Troubleshoot network-related incidents and assist RCA activities.
• Follow IT policies, procedures and best practices.
• Coordinate with service providers on connectivity and support matters.
• Support IT service delivery and ensure service levels.
• Identify operational issues and elevate risks to availability.
• Maintain documentation of network configurations and procedures.
• Exposure to cybersecurity tools and technologies is advantageous.
• Work with customer IT teams on NPI projects and incident reports.

Skills

Networking basics

Troubleshooting

English communication

Willingness to learn

Education

Diploma/DEG in CS/IT/Network Eng

Tools

Cisco

H3C

Huawei

Sangfor

Sophos

Palo Alto

Arista

Job description

We are seeking a motivated and enthusiastic IT Infrastructure Network Engineer to join our team. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting network infrastructure to ensure stable and secure operations. This role is suitable for candidates who have a solid foundation in networking concepts and are eager to develop their technical skills in enterprise network environments.

Job Responsibilities

Support the implementation, maintenance, and monitoring of network infrastructure.

Assist in managing telco and network devices such as switches, firewalls, wireless controllers, and VPN solutions.

Support the execution of network security measures to protect company data, software, and hardware.

Apply fundamental TCP/IP and networking knowledge in daily operational support activities.

Monitor network performance and elevate potential issues when necessary.

Troubleshoot network-related incidents and assist in resolving connectivity issues.

Assist in incident investigations and support Root Cause Analysis (RCA) activities.

Follow established IT policies, procedures, and best practices.

Coordinate with telecommunication service providers on connectivity and support matters.

Support IT service delivery and help ensure agreed service levels are achieved.

Identify operational issues and elevate risks that may impact service availability.

Maintain accurate documentation of network configurations, procedures, and operational activities.

Advantageous to have experience or exposure to cybersecurity tools and technologies.

Requirements

Diploma or Degree in Computer Science, Information Technology, Network Engineering, or a related field.

Fresh graduates are encouraged to apply. Candidates with 1-2 years of experience in network support or infrastructure operations will have an added advantage.

Basic understanding of TLS, TCP/IP, Layer 2/Layer 3 networking concepts, switching, VoIP, SDWAN and routing technologies.

Exposure to network devices such as Cisco, H3C, Huawei, Sangfor, Sophos, Palo Alto, Arista or equivalent technologies is an advantage.

CCNA certification or progress toward a networking certification is an added advantage.

Good communication skills in English. Mandarin proficiency is an advantage due to collaboration with overseas (eastern) teams, telco, partners and customers.

Willingness to learn new technologies and adapt to changing business requirements.

Able to work independently as well as collaboratively within a team environment.

Strong problem-solving skills and attention to detail.

Willingness to provide after-hours or on-call support when required.

Additional Responsibilities

Work closely with customer IT teams and internal stakeholders to support network implementation activities and New Product Introduction (NPI) projects.

Assist in preparing incident reports and Root Cause Analysis (RCA) documentation.

Support the operation, administration, maintenance, and troubleshooting of the following technologies:

Switching and Routing (Cisco/H3C/Huawei/Arista)

Wireless Networks

Network Access Control (NAC)

Firewalls and Network Security Solutions (Palo Alto, SIEM, TACACS, Pen-Test, JumpHost)

VPN Solutions

Preferred Skills

Basic knowledge of network monitoring and troubleshooting tools.

Understanding of IT security fundamentals and best practices.

Familiarity with Windows Server, DNS, DHCP, and Active Directory is an added advantage.

Eagerness to learn enterprise networking and cybersecurity technologies.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Infrastructure Network Engineer?
• Which of the following types of qualifications do you have?

NationGate Group is principally involved in the provision of Electronics Manufacturing Services (“EMS”) and has been in operations since 1999. Our customers comprise mainly of multinational companies from various industry market segments such as networking & communications, instrumentation, automotive, medical and consumer products.

NationGate Group’s activities are conducted at 5 manufacturing plants located in the Prai Industrial Estate, Penang. Two plants are dedicated to EMS while the remaining plant is for high precision plastic moulding activities. With a total built-up area of around 200,000 sq. ft., NationGate is committed in protecting the environment to create a clean, safe and healthy workplace for all its employees to work in.

NationGate Group’s activities is currently supported by a workforce of over 1,500 employees.

Our EMS activities which are segregated between printed circuit board assembly and final assembly. In addition, our Group provide value-added services which include provision of contract design, prototyping for manufacturability, supply chain management, testing and final packaging as part of our integrated capabilities. We provide high precision plastic moulding services for standalone orders and as a package complementing our EMS when undertaking final assembly for our customers. In 2014, we commenced manufacturing and sale of LED lighting products for residential, commercial and industrial use under our own brand name, BriteGate.

To be a good corporate citizen, we commit ourselves to contributing positively to the development to the community. Every year we organize various community program as part of our social responsibilities.

NationGate Group is principally involved in the provision of Electronics Manufacturing Services (“EMS”) and has been in operations since 1999. Our customers comprise mainly of multinational companies from various industry market segments such as networking & communications, instrumentation, automotive, medical and consumer products.

NationGate Group’s activities are conducted at 5 manufacturing plants located in the Prai Industrial Estate, Penang. Two plants are dedicated to EMS while the remaining plant is for high precision plastic moulding activities. With a total built-up area of around 200,000 sq. ft., NationGate is committed in protecting the environment to create a clean, safe and healthy workplace for all its employees to work in.

NationGate Group’s activities is currently supported by a workforce of over 1,500 employees.

Our EMS activities which are segregated between printed circuit board assembly and final assembly. In addition, our Group provide value-added services which include provision of contract design, prototyping for manufacturability, supply chain management, testing and final packaging as part of our integrated capabilities. We provide high precision plastic moulding services for standalone orders and as a package complementing our EMS when undertaking final assembly for our customers. In 2014, we commenced manufacturing and sale of LED lighting products for residential, commercial and industrial use under our own brand name, BriteGate.

To be a good corporate citizen, we commit ourselves to contributing positively to the development to the community. Every year we organize various community program as part of our social responsibilities.