IT Troubleshooting Specialist II - Incident & Production Support

7802 Accent.Tech.Solut.Sdn Bhd Company; Petaling Jaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

Accenture is a leading global professional services company helping the world’s top organizations build digital cores and optimize operations. This role focuses on IT troubleshooting, incident management, and restoration within production environments.

You will monitor systems, analyze trends, and facilitate changes per SLAs while collaborating with global teams to drive efficiency and value.

Qualifications

• Expert proficiency in IT Troubleshooting.
• Intermediate proficiency in Engineering Support.
• At least 1 year of experience in related skills.

Responsibilities

• Perform IT troubleshooting and drive incident and outage management.
• Monitor systems and analyze trends to prevent incidents.
• Assist with change management and production acceptance.
• Operate IT production services per SLAs.
• Collaborate with colleagues to improve operational efficiency.

Skills

IT Troubleshooting

Engineering Support

Related skills experience

Education

Bachelor's Degree in relevant field of studies

Job description

Accenture is a leading global professional services company helping the world’s top organizations build digital cores and optimize operations. This role focuses on IT troubleshooting, incident management, and restoration within production environments.

You will monitor systems, analyze trends, and facilitate changes per SLAs while collaborating with global teams to drive efficiency and value.