Senior IT Customer Support Analyst (English/Japanese)

7802 Accent.Tech.Solut.Sdn Bhd Company; Kuala Lumpur; On-site; MYR 47,000 - 76,000; Full time

Job summary

Accenture is seeking a Tier 1 Agent to deliver high-touch partner support from onboarding to ongoing engagement. You will handle inbound email inquiries, help partners navigate the Portal, and work with internal teams to resolve issues within SLA timelines.

The role requires strong English and Japanese communication, plus technical familiarity with enterprise tools. You’ll thrive in a fast-paced environment with flexible shifts and a customer-first mindset.

Qualifications

• Technical support experience in enterprise technologies (cloud, security, etc.).
• Excellent command of English and Japanese for written and verbal communication.

Responsibilities

• Respond to partner inquiries in a timely and professional manner via email and video calls.
• Collaborate with partners to provide high-quality support across channels.
• Follow communication procedures, guidelines and policies.
• Proactively liaise with cross-functional teams to obtain information and solutions.
• Report feedback from partners and ensure timely delivery of solutions according to SLAs.
• Develop deep knowledge of Accenture products and partner tools.

Skills

Technical support

English language

Japanese language

Job description

Accenture is seeking a Tier 1 Agent to deliver high-touch partner support from onboarding to ongoing engagement. You will handle inbound email inquiries, help partners navigate the Portal, and work with internal teams to resolve issues within SLA timelines.

The role requires strong English and Japanese communication, plus technical familiarity with enterprise tools. You’ll thrive in a fast-paced environment with flexible shifts and a customer-first mindset.