IT Helpdesk (Fresh Graduate)

MyGENO.com; Petaling Jaya; On-site; MYR 31,000 - 39,000; Full time

Benefits offered by this job

Transportation allowance

Job summary

Jora Malaysia is seeking an IT Helpdesk (System Administrator) to provide technical support and maintain IT infrastructure. The role requires strong troubleshooting skills and a customer-focused approach to IT support.

Salary RM 2,800 – RM 3,500 (Basic) + RM 200 Transportation Allowance; Location PJ Trade Centre, Damansara Perdana. Working hours 9:00am–6:00pm, Monday–Friday, follow Singapore calendar.

Qualifications

• Diploma or degree in IT, CS or related field.
• Fresh graduates are encouraged to apply.
• Basic knowledge of Windows Server, Active Directory, Microsoft 365, and networking concepts.
• Familiarity with troubleshooting hardware, software, and user access issues.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies in a fast-paced IT environment.

Responsibilities

• Provide technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve user incidents via remote and on-site support.
• Manage user accounts, access permissions, and system configurations.
• Monitor and maintain servers, network devices, backups, and IT infrastructure.
• Perform system updates, patch management, and routine maintenance.
• Install, configure, and support PCs, printers, and other IT equipment.
• Record, track, and follow up on support tickets for timely resolution.
• Maintain IT asset inventory and support security compliance requirements.
• Assist with IT projects, system upgrades, and infrastructure improvements.

Skills

Troubleshooting

Communication

Customer service

Independent worker

Team player

Education

Diploma or Degree in IT/CS related field

Tools

Windows Server

Active Directory

Microsoft 365

Networking concepts

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Fresh graduates are encouraged to apply; relevant IT support experience is an advantage.
• Basic knowledge of Windows Server, Active Directory, Microsoft 365, and networking concepts.
• Familiarity with troubleshooting hardware, software, and user access issues.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and support a fast-paced IT environment.

Requirement

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Fresh graduates are encouraged to apply; relevant IT support experience is an advantage.
• Basic knowledge of Windows Server, Active Directory, Microsoft 365, and networking concepts.
• Familiarity with troubleshooting hardware, software, and user access issues.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and support a fast-paced IT environment.

Responsibility

Position : IT Helpdesk (System Administrator)

Salary : RM 2,800 – RM 3,500 (Basic) + RM 200 Transportation Allowance

Location : PJ Trade Centre, Damansara Perdana

Working Hours : 9.00am – 6.00pm (Monday - Friday) **Follow Singapore's working calander

Job Summary

We are seeking an IT Helpdesk (System Administrator) to provide technical support, maintain IT infrastructure, and ensure the smooth operation of systems, networks, and end-user devices. The role requires strong troubleshooting skills and a customer-focused approach to IT support.

Responsibilities

• Provide technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve user incidents through remote and on-site support.
• Manage user accounts, access permissions, and system configurations.
• Monitor and maintain servers, network devices, backups, and IT infrastructure.
• Perform system updates, patch management, and routine maintenance activities.
• Install, configure, and support PCs, laptops, printers, and other IT equipment.
• Record, track, and follow up on support tickets to ensure timely resolution.
• Maintain IT asset inventory and support security compliance requirements.
• Assist with IT projects, system upgrades, and infrastructure improvements.