IT helpdesk cum Infrastructure Engineer (level 1 & 2) - KL

HKM HR Management Pte. Ltd.; Puchong; On-site; MYR 36,000 - 72,000; Full time

Job summary

HKM HR Management Pte. Ltd. in Puchong, Malaysia, is seeking an IT helpdesk cum Infrastructure Engineer (level 1 & 2) to act as the general onsite IT helpdesk and provide prompt support during working hours.

The role covers Tier 1 and 2 IT support, troubleshooting hardware and software, network connectivity, user accounts, printers and VoIP, plus installation and updates for business applications. Five days a week, you will document incidents and work closely with the team, coordinating with

Qualifications

• Must have at least 3 years of relevant working experience.
• Must have a Diploma in IT computing.
• Able to work as a team.
• Good communication skill (written and verbal).

Responsibilities

• Troubleshooting and resolution of end-user hardware and software issues
• Network connectivity and performance support (LAN/WAN, switches, cabling)
• User account administration, email setup, and access rights configuration
• Printer, VoIP, meeting room equipment, and peripheral support
• Installation, configuration, and updates for business applications
• IT inventory monitoring and incident documentation
• First 2 levels of escalation handling and coordination with Client’s internal IT teams or external vendors
• Providing IT-related data or documentation for internal/external audit purposes
• Responding to audit queries that fall within IT operational scope
• Assisting in policy implementation, access logging, and monitoring setup

Skills

Teamwork

Communication

Education

Diploma in IT computing

Job description

IT helpdesk cum Infrastructure Engineer (level 1 & 2) - KL

The engineer has to act as the general onsite IT helpdesk for user needs and provide prompt support during working hours. The incumbent has to perform Tier 1 and Tier 2 IT support services:

Troubleshooting and resolution of end-user hardware and software issues

Network connectivity and performance support (e.g. LAN/WAN, switches, cabling)

User account administration, email setup, and access rights configuration

Printer, VoIP, meeting room equipment, and peripheral support

Installation, configuration, and updates for business applications

IT inventory monitoring and incident documentation

First 2 levels of escalation handling and coordination with Client’s internal IT teams or external vendors

Providing IT-related data or documentation for internal/external audit purposes

Responding to audit queries that fall within IT operational scope

Assisting in policy implementation, access logging, and monitoring setup

Requirement:

Must have at least 3 years of relevant working experience

Must have a Diploma in IT computing

Able to work as a team

Good communication skill (written and verbal)

Office: Puchong

5 days work week