Technical Support Engineer

Tech Staffing; Kuala Lumpur; Presencial; MYR 47.000 - 78.000; Jornada completa

Descripción de la vacante

Tech Staffing seeks a Technical Support Engineer to join the Support Team in KLCC, Kuala Lumpur. Office-based role, 8am–5pm, five days a week.

The Engineer provides first-line IT support for hardware/software, VPN and network issues, and UC setup. Responsibilities include desktop and IT equipment installation and Active Directory user management.

Formación

• Diploma in Information Technology, Computer Science, or related discipline.
• At least 1 year of IT/desktop support experience.
• Hands-on troubleshooting in Microsoft 365 apps, hardware, Active Directory, and UC setups.
• Ability to resolve end-user tickets related to network issues including VPN, VLAN, LAN, and Wi-Fi.

Responsabilidades

• Provide first-line technical assistance for hardware/software and VPN/network issues.
• Install, configure, and troubleshoot desktops, laptops, and IT equipment.
• Install and support Office apps, browsers, and related software.
• Manage AD accounts: password resets, unlocks, user creation/deletion, and GPO assignments.

Conocimientos

Active Directory

VPN

Microsoft 365

Windows OS

Hardware troubleshooting

Printer support

Desktop setup

Educación

Diploma in Information Technology

Herramientas

Active Directory tools

Microsoft 365 admin center

Descripción del empleo

Job Summary:

On behalf of our Reputable Client, we are seeking a Technical Support Engineer to join their Support Team in KLCC. This role will be based in the office, from 8am to 5pm, 5 days work a week.

• The Engineer will provide first-line technical assistance to end users, supporting hardware and software setup, performing basic network, VPN, hardware, windows and M365 account troubleshooting
• The Engineer will also be responsible for installing, configuring, maintaining, and troubleshooting desktop systems, laptops, applications, and IT equipment to ensure smooth business operations
• Software Installation & Troubleshooting, install and support applications such as: Microsoft Office, Microsoft Outlook and Web browsers and business applications. Resolve issues related to application crashes, updates and software compatibility
• User Account Management: Manage user accounts using Active Directory, password resets, account unlocks, user creation and deletion and Group policy assignments

Requirements:

• Diploma in Information Technology, Computer Science, or a related discipline
• Min 1 year of experience in IT support/desktop support
• Hands-on troubleshooting experience in Microsoft 365 applications, hardware (PC, Laptop and Printers), Active Directory access, user access rights, account deletion and onboarding, Meeting Rooms UC setup
• Ability to resolve end users’ tickets related to network issues including VPN, VLAN, LAN connectivity , Wi-Fi connection and IP