IT Help Desk Specialist – First-Line Tech Support

SkyGate Integration Sdn. Bhd.; Seberang Perai; On-site; MYR 33,000 - 56,000; Full time

Job summary

SkyGate Integration Sdn. Bhd. is seeking an IT Support and Help Desk professional to provide first-level technical assistance across the organization and multiple locations in Malaysia.

You will handle help desk tickets, support hardware, software, networking, printers, and email, and assist with IT operations. Travel to branches as needed while maintaining documentation and following security guidelines.

Qualifications

• Diploma or degree in IT, CS, or related field preferred.
• Fresh graduates may be considered; prior IT support experience is an advantage.
• Basic knowledge of Windows OS, Microsoft Office, email, printers, and business apps.
• Basic networking knowledge: LAN, Wi‑Fi, IP addresses, routers, switches.
• Ability to troubleshoot hardware and software issues.
• Good communication and interpersonal skills.
• Able to work independently and in a team; organized and learning-oriented.

Responsibilities

• Respond to help desk tickets in a timely and professional manner.
• Provide first-level technical support to users for hardware, software, network, printer, email, and system issues.
• Troubleshoot, diagnose, and resolve common IT problems.
• Escalate unresolved issues to IT Manager or relevant team.
• Follow up with users to ensure issues are resolved.
• Prepare, update, and maintain IT documentation and logs.
• Assist in software installation, configuration, testing, and deployment.
• Travel to branches or locations to provide IT support.
• Assist IT Manager with tasks, projects, and daily operations.
• Follow IT policies, security procedures, and company guidelines.

Skills

Windows OS basics

Microsoft Office

Email systems

Printers

Business applications

Networking basics

Troubleshooting

Communication

Teamwork

Education

Diploma/Degree in IT or related field

Job description

SkyGate Integration Sdn. Bhd. is seeking an IT Support and Help Desk professional to provide first-level technical assistance across the organization and multiple locations in Malaysia.

You will handle help desk tickets, support hardware, software, networking, printers, and email, and assist with IT operations. Travel to branches as needed while maintaining documentation and following security guidelines.