IT Hardware PM: Server & Storage Operations Lead

Axiom Technologies; Malaysia; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global IT services partner in Malaysia is seeking a Project Manager with experience in IT Hardware Technical Support. This role involves managing call center operations, coordinating with clients and technical teams, and handling issue resolutions. Candidates should have a Bachelor's Degree in a related technical field and demonstrated skills in project delivery management. The position offers an opportunity to ensure smooth project execution while supporting server and storage infrastructure.

Qualifications

• Experience managing call center operations related to IT hardware support.
• Ability to coordinate with clients and technical teams effectively.
• Proven experience in handling technical escalations and issue resolution.

Responsibilities

• Manage call center operations related to IT hardware support.
• Coordinate with clients, technical teams, and stakeholders.
• Handle technical escalations and ensure timely issue resolution.
• Monitor project timelines, service delivery, and SLAs.
• Ensure smooth project execution and delivery.
• Prepare reports, status updates, and documentation for clients.

Skills

Project Delivery Management

IT Hardware Technical Support

Server & Storage Support

Call Center Operations Management

Client Coordination

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Networking

Bachelor's Degree in Electronics

Bachelor's Degree in Communication Engineering

Bachelor's Degree in related technical field

Tools

Dell Technologies

Job description

A global IT services partner in Malaysia is seeking a Project Manager with experience in IT Hardware Technical Support. This role involves managing call center operations, coordinating with clients and technical teams, and handling issue resolutions. Candidates should have a Bachelor's Degree in a related technical field and demonstrated skills in project delivery management. The position offers an opportunity to ensure smooth project execution while supporting server and storage infrastructure.