IT Executive (System & Digital Administration)

S ASIA SDN. BHD.; Petaling Jaya; On-site; MYR 42,000 - 72,000; Full time

Benefits offered by this job

Medical Benefits (General, Dental & OK

Group Insurance Coverage

Additional Leave Benefits

Company Trips & Activities

Free Parking

Job summary

S ASIA SDN. BHD. is seeking an IT Executive to oversee system, CRM, e-commerce platforms and internal web apps, provide technical support, and develop simple web tools. The role emphasizes AI-assisted automation and digital improvements across departments.

The successful candidate will have a Diploma or Degree in IT and at least two years of relevant experience, with familiarity of tools like ChatGPT and Copilot to enhance coding and automation capabilities.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Software Engineering or a related field.
• Minimum 2 years of relevant IT administration, system support or website management experience.
• Experience managing IT systems, CRM, websites and e-commerce platforms.
• Familiarity with AI-powered tools such as ChatGPT, Claude, Cursor or GitHub Copilot for coding and automation.
• Knowledge of APIs, web hosting, cloud hosting, website security and workflow automation is an added advantage.
• Strong analytical, troubleshooting and problem-solving skills.
• Able to work independently with multiple tasks and effective communication across departments.

Responsibilities

• Manage System & CRM Administration including configurations, user access and reporting.
• Oversee E-Commerce & Website Management, product listings, promotions and stock records.
• Develop, maintain and test simple web applications; leverage AI tools for automation.
• Set up and maintain IT infrastructure; provide user support and troubleshooting.
• Identify opportunities to improve IT systems and collaborate with other departments.

Skills

IT Systems Admin

CRM Admin

E-commerce Management

Web Apps Dev

AI & Automation

Analytical Thinking

Communication

Education

Diploma or Bachelor's Degree in IT

Tools

ChatGPT

Claude

Cursor

GitHub Copilot

Job description

IT Executive (System & Digital Administration)

We are seeking a proactive and technically capable IT Executive to manage the Company's IT systems, CRM, e-commerce platforms, websites and internal web applications. The role involves providing technical support, developing basic web applications and leveraging AI tools to improve digital operations, automation and work efficiency.

Key Responsibilities

1. System & CRM Administration

Manage system configurations, user access, permissions, security and CRM operations, including agent reporting, data validation and troubleshooting.

Configure campaigns, promotions and vouchers, monitor system inventory and sales-related stock records, and generate reports for agent communications, operational analysis and management requirements.

2. E-Commerce & Website Management

Manage e-commerce platforms, including product listings, pricing, descriptions, promotions, product setup, stock updates and synchronisation.

Maintain company websites and internal HQ web applications, ensuring proper functionality, user access, data accuracy and operational availability.

Monitor website performance, checkout processes, order-related issues, security, backups and system stability. Perform regular updates, maintenance, configuration and troubleshooting.

Coordinate with relevant departments to resolve technical issues and improve e-commerce operations through system enhancements and automation.

3. Web Application Development & AI Tools

Develop, maintain and test simple web-based applications for company events and internal operations, including registration forms, attendance tracking systems, participant databases and reporting dashboards.

Utilise AI-powered tools such as ChatGPT, Claude, Cursor and GitHub Copilot to assist with coding, debugging, application development, technical troubleshooting and workflow automation.

Work with relevant departments to understand requirements and provide suitable digital solutions.

4. IT Infrastructure & Technical Support

Set up, configure and maintain computers, printers, network devices, software and other IT equipment.

Provide technical support for employee onboarding, device configuration, software installation and hardware, software, network and system-related troubleshooting.

Assist with network configuration, monitoring and IT infrastructure management to ensure stable connectivity and minimise operational disruptions.

Maintain documentation of IT assets, system configurations, technical procedures and troubleshooting records.

5. General Responsibilities

Identify opportunities to improve IT systems, digital infrastructure and business processes.

Collaborate with internal departments to provide suitable IT solutions.

Ensure system security, data integrity and confidentiality in accordance with Company policies.

Perform other IT-related duties as assigned by Management.

Job Requirements & Qualifications

Diploma or Bachelor's Degree in Information Technology, Computer Science, Software Engineering or a related field.

Minimum 2 years of relevant experience in IT administration, system support, website management or related fields.

Experience managing IT systems, CRM, websites and e-commerce platforms.

Familiarity with AI-powered tools such as ChatGPT, Claude, Cursor or GitHub Copilot for coding, troubleshooting and application development.

Knowledge of APIs, system integration, web hosting, cloud hosting, website security and workflow automation will be an added advantage.

Strong analytical, troubleshooting and problem-solving skills.

Able to work independently, manage multiple tasks, meet deadlines and communicate effectively with different departments.

Willingness to learn and adapt to new technologies.

IT Systems & Administration

CRM & Digital Platform Management

Website & E-Commerce Administration

Basic Web Application Development

AI-Assisted Development & Automation

IT Infrastructure & Technical Support

Analytical & Problem-Solving Skills

Teamwork & Communication

What We Are Looking For

A technology-driven and resourceful individual who is eager to explore new technologies, utilise AI tools effectively and contribute practical digital solutions to improve the Company's operations.

Benefits

Medical Benefits (General, Dental & Optical)

Group Insurance Coverage

Additional Leave Benefits

Company Trips & Activities

Free Parking