IT EXECUTIVE (INFRASTRUCTURE - HARDWARE)

Mforce Bike Holdings; Seberang Perai; On-site; MYR 45,000 - 78,000; Full time

Job summary

Jora Malaysia is seeking an IT Executive (Infrastructure - Hardware) to install, configure hardware and apps including CCTV, printers, barcode printers, and firewall components. You will deliver level-1 support, monitor networks, and assist in deploying new applications to boost system performance.

You will liaise with external vendors, provide user training, maintain MIS documents, and help ensure reporting consistency.

Qualifications

• Requires Diploma/Degree in Computer Science or equivalent.
• Written and spoken Bahasa Malaysia, English, and Mandarin are required.
• Experience with SAP and AutoCount is a plus.

Responsibilities

• Install and configure computer hardware and associated systems.
• Provide level-1 IT support for hardware and network issues.
• Troubleshoot system and software faults.
• Liaise with vendors for system upgrades.
• Provide user training and create MIS documentation.
• Maintain MIS filing and documentation.
• Assist in new application implementations to improve performance.
• Support production and OEM teams for model set ups.
• Follow company policies and SOPs.

Skills

Hardware support

Networking basics

Troubleshooting

Vendor liaison

User training

Help desk

Documentation

SAP

AutoCount

Bar code systems

Education

Diploma / Degree in Computer Science or equivalent

Tools

SAP

AutoCount

Bar code systems

Firewall configuration

CCTV systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

IT EXECUTIVE (INFRASTRUCTURE - HARDWARE)

Job Descriptions

• Installing and configuring computer hardware operating systems and applications including CCTV, printer, photocopy machine, bar code printer (first level support), firewall, and internet connection.
• Provide technical support in software infrastructure including bar code system (production), SAP, Autocount, and email.
• Troubleshoot system and network problems; diagnose and solve hardware or software faults.
• Assist in the implementation of new applications to continually enhance system performance.
• Liaise with external vendors for systems customization and upgrade.
• Provide guidance and conduct user training on existing and new applications.
• Establish the standard operating policies and procedures of MIS Department adhere to the company policies.
• Provide recommendations to update current MIS to improve reporting efficiency and consistency.
• Provide help desk support for incoming calls or email request for MIS assistance; ensure all help desk tickets are being follow-up and solve in a timely manner.
• Provide support to production and representative from OEM on new model set up with its product's application.
• Maintain proper filing system of MIS documents.
• Perform other duties as assigned by the Management.

Job Requirements

• Possess at least a Diploma / Degree in Computer Science or equivalent.
• Written & spoken in Bahasa Malaysia, English & Mandarin. Mandarin is require when communicate with OEM representative from mandarin speaking countries.