IT Executive

Ropedia Pte Ltd; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

Ropedia Pte Ltd in Kuala Lumpur is seeking a proactive IT Support specialist to provide day-to-day assistance, troubleshoot laptops, peripherals and network connectivity, and manage IT assets.

You will support data ingestion from project devices to NAS and cloud platforms, coordinate with Operations, and maintain IT documentation.

Candidates with at least 1 year in IT Support, knowledge of hardware and networking, and English communication will thrive; Mandarin is a plus.

Qualifications

• Minimum 1 year of experience in IT Support, IT Operations or a related role.
• Experience in IT asset and inventory management is required.
• Basic knowledge of computer hardware, peripherals and networking.
• Able to perform basic network troubleshooting and understand network diagrams.
• Good organizational skills and able to manage physical IT assets and documentation.
• Able to communicate effectively in English.
• Mandarin speaking ability will be an advantage.
• Experience with NAS, data ingestion, large data transfers or cloud upload platforms will be an advantage.
• Experience using Lark will be an advantage.
• Willing to learn new systems, devices and technical workflows.

Responsibilities

• Provide day-to-day IT support and basic troubleshooting for laptops, peripherals and network connectivity.
• Manage IT assets and inventory, including labelling, tracking, documentation and proper organization of equipment.
• Manage operational IT peripherals such as USB docking stations, SD cards, storage devices and related accessories.
• Support HOMIE and other project device movement, tracking and status updates with the Operations team.
• Handle data ingestion and uploading from project devices to NAS/file servers and cloud platforms.
• Ensure proper data transfer, verification and retention according to instructions from the Technical Operations Lead.
• Assist vendors with installation, maintenance and technical work when required.
• Perform basic network troubleshooting and understand basic network/infrastructure diagrams.
• Maintain proper IT documentation and provide regular progress updates.

Skills

IT Support

IT Operations

Networking basics

Hardware knowledge

Documentation

English communication

Mandarin

NAS knowledge

Data transfer

Tools

Lark

Job description

Provide day-to-day IT support and basic troubleshooting for laptops, peripherals and network connectivity. Manage IT assets and inventory, including labelling, tracking, documentation and proper organization of equipment. Handle data ingestion and uploading from project devices to NAS/file servers and cloud platforms.

Provide day-to-day IT support and basic troubleshooting for laptops, peripherals and network connectivity

Manage IT assets and inventory, including labelling, tracking, documentation and proper organization of equipment

Manage operational IT peripherals such as USB docking stations, SD cards, storage devices and related accessories

Support HOMIE and other project device movement, tracking and status updates with the Operations team

Handle data ingestion and uploading from project devices to NAS/file servers and cloud platforms

Ensure proper data transfer, verification and retention according to instructions from the Technical Operations Lead

Assist vendors with installation, maintenance and technical work when required

Perform basic network troubleshooting and understand basic network/infrastructure diagrams

Maintain proper IT documentation and provide regular progress updates

Key responsibilities

Provide day-to-day IT support and basic troubleshooting for laptops, peripherals and network connectivity

Manage IT assets and inventory, including labelling, tracking, documentation and proper organization of equipment

Manage operational IT peripherals such as USB docking stations, SD cards, storage devices and related accessories

Support HOMIE and other project device movement, tracking and status updates with the Operations team

Handle data ingestion and uploading from project devices to NAS/file servers and cloud platforms

Ensure proper data transfer, verification and retention according to instructions from the Technical Operations Lead

Assist vendors with installation, maintenance and technical work when required

Perform basic network troubleshooting and understand basic network/infrastructure diagrams

Maintain proper IT documentation and provide regular progress updates

About you

Minimum 1 year of experience in IT Support, IT Operations or a related role

Experience in IT asset and inventory management is required

Basic knowledge of computer hardware, peripherals and networking

Able to perform basic network troubleshooting and understand network diagrams

Good organizational skills and able to manage physical IT assets and documentation

Able to communicate effectively in English

Mandarin speaking ability will be an advantage

Experience with NAS, data ingestion, large data transfers or cloud upload platforms will be an advantage

Experience using Lark will be an advantage

Willing to learn new systems, devices and technical workflows