IT Support Executive

Uplod Sdn Bhd; Kuala Lumpur; Hybrid; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Career growth opportunities

Medical Insurance

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Annual Leave

Job summary

Jora Malaysia is seeking an IT Support professional to provide day-to-day IT assistance, manage asset inventory, and support network connectivity. The role requires basic hardware knowledge, documentation, and effective communication in English; Mandarin is a plus.

You will handle data ingestion and transfers to NAS and cloud platforms, assist with device movements, and coordinate with Operations on project deployments. A willingness to learn and adapt to new systems is essential.

Qualifications

• Minimum 1 year of experience in IT Support, IT Operations or a related role.
• Experience in IT asset and inventory management is required.
• Basic knowledge of computer hardware, peripherals and networking.
• Able to perform basic network troubleshooting and understand network diagrams.
• Good organizational skills and able to manage physical IT assets and documentation.
• Able to communicate effectively in English and Mandarin speaking ability will be an advantage.
• Experience with NAS, data ingestion, large data transfers or cloud upload platforms will be an advantage.
• Experience using Lark will be an advantage.
• Willing to learn new systems, devices and technical workflows.

Responsibilities

• Provide day-to-day IT support and basic troubleshooting for laptops, peripherals and network connectivity.
• Manage IT assets and inventory, including labelling, tracking, documentation and proper organization of equipment.
• Manage operational IT peripherals such as USB docking stations, SD cards, storage devices and related accessories.
• Support HOMIE and other project device movement, tracking and status updates with the Operations team.
• Handle data ingestion and uploading from project devices to NAS/file servers and cloud platforms.
• Ensure proper data transfer, verification and retention according to instructions from the Technical Operations Lead.
• Assist vendors with installation, maintenance and technical work when required.
• Perform basic network troubleshooting and understand basic network/infrastructure diagrams.
• Maintain proper IT documentation and provide regular progress updates.

Skills

IT Support

IT Operations

Asset management

Network troubleshooting

English

Mandarin (adv)

Tools

NAS

Lark

Cloud platforms

Documentation tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum 1 year of experience in IT Support, IT Operations or a related role.

Experience in IT asset and inventory management is required.

Basic knowledge of computer hardware, peripherals and networking.

Able to perform basic network troubleshooting and understand network diagrams.

Good organizational skills and able to manage physical IT assets and documentation.

Able to communicate effectively in English and Mandarin speaking ability will be an advantage.

Experience with NAS, data ingestion, large data transfers or cloud upload platforms will be an advantage.

Experience using Lark will be an advantage.

Willing to learn new systems, devices and technical workflows.

Requirement

• Minimum 1 year of experience in IT Support, IT Operations or a related role.

• Experience in IT asset and inventory management is required.

• Basic knowledge of computer hardware, peripherals and networking.

• Able to perform basic network troubleshooting and understand network diagrams.

• Good organizational skills and able to manage physical IT assets and documentation.

• Able to communicate effectively in English and Mandarin speaking ability will be an advantage.

• Experience with NAS, data ingestion, large data transfers or cloud upload platforms will be an advantage.

• Experience using Lark will be an advantage.

• Willing to learn new systems, devices and technical how

Responsibility

• Provide day-to-day IT support and basic troubleshooting for laptops, peripherals and network connectivity.

• Manage IT assets and inventory, including labelling, tracking, documentation and proper organization of equipment.

• Manage operational IT peripherals such as USB docking stations, SD cards, storage devices and related accessories.

• Support HOMIE and other project device movement, tracking and status updates with the Operations team.

• Handle data ingestion and uploading from project devices to NAS/file servers and cloud platforms.

• Ensure proper data transfer, verification and retention according to instructions from the Technical Operations Lead.

• Assist vendors with installation, maintenance and technical work when required.

• Perform basic network troubleshooting and understand basic network/infrastructure diagrams.

• Maintain proper IT documentation and provide regular progress updates.

Benefits

• Hybrid working arrangement
• Career growth and development opportunities
• Medical Insurance
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Leave