IT Executive

Avelon Healthcare Group; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

Avelon Healthcare Group in Kuala Lumpur is seeking an IT Officer to ensure reliability, security, and efficiency of the company’s IT infrastructure, systems, hardware, software, and network resources. You will provide timely technical support to employees and maintain IT assets to enable smooth operations.

Responsibilities include troubleshooting, installing and maintaining software across platforms, managing hardware inventory, maintaining network infrastructure, enforcing IT security policies,

Qualifications

• Bachelor's Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field.
• Relevant professional IT certification is an added advantage.
• Strong knowledge of hardware, software, networking, and IT security.
• Good troubleshooting and technical-support practices.
• Proficient in English and Bahasa Malaysia, both written and verbal.

Responsibilities

• Provide technical support to end-users for software, hardware, and network issues.
• Troubleshoot and resolve hardware/software problems remotely or on-site.
• Install, configure, and maintain software across platforms and deploy updates.
• Manage hardware inventory and peripheral devices.
• Maintain network infrastructure: routers, switches, firewalls, wifi access points.
• Enforce IT security policies and conduct regular audits and risk assessments.

Skills

IT infrastructure

Hardware

Software

Networking

System administration

Cybersecurity

English

Bahasa Malaysia

Education

Bachelor's degree in IT/CS/IS

Relevant professional IT certification

Tools

Claude AI

OpenAI Codex

Job description

At Avelon Healthcare, IT Officer will be responsible for ensuring the reliability, security, and efficiency of the Company’s IT infrastructure, systems, hardware, software, and network resources. You will provide timely technical support to employees, maintain IT assets and systems, safeguard Company data, and support the effective use of technology to ensure smooth and uninterrupted business operations.

Job Description

Providing technical assistance and support to end-users regarding software, hardware, network, and other IT-related issues.

This involves troubleshooting problems, diagnosing and resolving technical hardware and software issues, both remotely and on-site.

Installing, configuring, and maintaining software applications across various platforms, ensuring compatibility and optimal performance. This may involve deploying updates, patches, and upgrades as needed.

Managing hardware inventory, including desktops, laptops, printers, and other peripherals.

Performing routine maintenance tasks such as cleaning, upgrading components, and replacing faulty hardware to ensure reliability and performance.

Assisting with the administration and maintenance of the organization's network infrastructure, including routers, switches, firewalls, and wireless access points. This involves monitoring network performance, troubleshooting connectivity issues, and implementing security measures.

Implementing and enforcing IT security policies and procedures to protect the organization's data and systems from cyber threats. This may involve configuring firewalls, antivirus software, and intrusion detection/prevention systems, as well as conducting regular security audits and risk assessments.

Familiar with Claude AI and OpenAI Codex, including their features, capabilities, and applications.

Willing to assist in preparing marketing content based on current market trends.

Qualification Requirements

Bachelor's Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.

Relevant professional IT certification will be an added advantage.

Good knowledge of computer hardware, software, networking, system administration, and IT security.

Strong understanding of IT troubleshooting and technical support practices.

Good command of English and Bahasa Malaysia, both written and verbal.

Work Experience

Minimum 2–3 years of relevant experience in IT support, system administration, network administration, or a similar IT role.

Experience in managing IT infrastructure, hardware, software, user accounts, and network systems.

Experience in troubleshooting Windows-based systems, printers, network connectivity, email, and common office applications.

Experience coordinating with external IT vendors and service providers.

Experience in IT asset management, system backup, and basic cybersecurity practices will be an advantage.

Core Skills

Good knowledge of IT infrastructure, hardware, software, networking, operating systems, and basic cybersecurity.

Troubleshooting & Problem-Solving-Able to identify the root cause of technical issues and provide practical and timely solutions.

IT Security Awareness-Demonstrates good understanding of access control, password management, data protection, backup procedures, and cybersecurity risks.

Communication Skills-Able to communicate technical information clearly and provide effective support to users with different levels of IT knowledge.

Service Orientation-Responsive, patient, and committed to providing quality IT support to employees and departments.

Accuracy & Attention to Detail-Maintains accurate IT records, asset information, system configurations, licenses, and user access details.

Planning & Organisation-Able to prioritize IT requests, manage maintenance schedules, monitor outstanding issues, and complete assigned tasks within the required timeline.

Confidentiality-Able to handle Company information, user credentials, system access, and data with a high level of confidentiality and integrity.

Adaptability & Continuous Learning-Willing to learn new technologies, systems, applications, and cybersecurity practices to support the changing needs of the Company.

Teamwork & Collaboration-Able to work effectively with Management, employees, departments, vendors, and external technical service providers.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Information Technology Support Officer?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?

Healthcare is always more than just a business - it’s about people, and the promise of better lives. Avelon's mission is simple: innovating for health, advancing for life.

Founded in 2006, Over the years, we have grown into a multi-division healthcare group - serving communities through pharmaceuticals, nutraceuticals & medical devices. Our group is built on five pillars:

1)Wholesale & Distribution Division;

2)Retail Pharmacy (Park@City Pharmacy) Division;

3)Health Supplements & Wellness Division;

4)Medicwave Orthopaedic Division;

5)Avelon Scientific Division

At every stage of life, Avelon Healthcare Group is here — listening, caring, and innovating. Because health is where life begins.

Healthcare is always more than just a business - it’s about people, and the promise of better lives. Avelon's mission is simple: innovating for health, advancing for life.

Founded in 2006, Over the years, we have grown into a multi-division healthcare group - serving communities through pharmaceuticals, nutraceuticals & medical devices. Our group is built on five pillars:

1)Wholesale & Distribution Division;

2)Retail Pharmacy (Park@City Pharmacy) Division;

3)Health Supplements & Wellness Division;

4)Medicwave Orthopaedic Division;

5)Avelon Scientific Division

At every stage of life, Avelon Healthcare Group is here — listening, caring, and innovating. Because health is where life begins.