IT Engineer - Application Support

Genting Malaysia Berhad; Kuantan; On-site; MYR 48,000 - 64,000; Full time

Job summary

Genting Malaysia Berhad is seeking an Operations Support Analyst to perform daily advanced support for production systems across Theme Park, Ticketing, and Tenancy domains. You will lead incident investigations and coordinate with vendors and internal teams to own incidents from detection to closure.

We require 2-3 years' experience in supporting POS or related operational systems, plus strong English communication, analytical skills, and the ability to work independently with minimal

Qualifications

• Bachelor's degree in IT or CS required.
• 2-3 years' experience supporting POS, kiosk, ticketing, payment or operational systems.
• Strong English communication and problem-solving skills.
• Knowledge of incident, problem, change and service management.

Responsibilities

• Coordinate security patching and vulnerability remediation with vendors and internal teams.
• Manage vendor support cases, SLA performance, aging issues, and RCA quality.
• Coordinate UAT, production deployment, and change management.
• Assist small-scale system enhancements, upgrades, migrations, and deployments.
• Enforce IT policies and procedures.

Skills

Incident management

Communication skills

Analytical thinking

Independent work

Education

Bachelor's Degree in Computer Science / Information Technology

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Perform daily operational advanced support for business-critical production systems for Theme Park, Ticketing & Tenancy system. Lead investigation and coordination for complex or high-impact incidents. Take ownership of incidents from initial investigation through resolution, validation, and closure.

Key responsibilities

• Coordinate application security patching and vulnerability remediation with vendors and internal developer teams
• Manage vendor support cases, SLA performance, aging issues, RCA quality, and corrective-action commitments
• Coordinate UAT, defect management, production deployment, and change management
• Assist small-scale system enhancement, upgrade, migration, deployment, and replacement projects
• Enforce IT policies and procedures

Requirement

• Bachelor's Degree in Computer Science/Information Technology or equivalent
• 2-3 years' experience in supporting POS, kiosk, ticketing, payment, or operational systems
• Strong interpersonal skills with good written and verbal communication in English
• Good analytical and problem-solving skills
• Self-motivated, pro-active, resourceful and able to work independently with minimum supervision
• Good understanding of incident, problem, change, and service management processes