IT Engineer - Application Support

Genting Malaysia Berhad; Kampung Chamang; On-site; MYR 80,000 - 130,000; Full time

Job summary

Genting Malaysia Berhad is seeking an IT Operations specialist to provide daily advanced support for business-critical production systems across Theme Park, Ticketing and Tenancy platforms.

You will lead investigation and coordination for complex or high-impact incidents, taking ownership from initial investigation through resolution, validation and closure, ensuring service quality and SLA adherence. This role requires strong communication, analytical thinking and a proactive mindset.

Qualifications

• Bachelor's Degree in Computer Science/Information Technology or equivalent.
• 2-3 years' experience supporting POS, kiosk, ticketing, payment, or operational systems.
• Strong interpersonal skills with good written and verbal communication in English.
• Good analytical and problem-solving skills.
• Self-motivated, pro-active, resourceful and able to work independently with minimum supervision.
• Good understanding of incident, problem, change, and service management processes.

Responsibilities

• Coordinate application security patching and vulnerability remediation with vendors and internal developer teams
• Manage vendor support cases, SLA performance, aging issues, RCA quality, and corrective-action commitments
• Coordinate UAT, defect management, production deployment, and change management
• Assist small-scale system enhancement, upgrade, migration, deployment, and replacement projects
• Enforce IT policies and procedures

Skills

Incident management

Problem solving

Communication

Analytical thinking

Independent work

Self-motivated

Education

Bachelor's degree in CS/IT

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Perform daily operational advanced support for business-critical production systems for Theme Park, Ticketing & Tenancy system. Lead investigation and coordination for complex or high-impact incidents. Take ownership of incidents from initial investigation through resolution, validation, and closure.

Key responsibilities

• Coordinate application security patching and vulnerability remediation with vendors and internal developer teams
• Manage vendor support cases, SLA performance, aging issues, RCA quality, and corrective-action commitments
• Coordinate UAT, defect management, production deployment, and change management
• Assist small-scale system enhancement, upgrade, migration, deployment, and replacement projects
• Enforce IT policies and procedures

Requirement

• Bachelor's Degree in Computer Science/Information Technology or equivalent
• 2-3 years' experience in supporting POS, kiosk, ticketing, payment, or operational systems
• Strong interpersonal skills with good written and verbal communication in English
• Good analytical and problem-solving skills
• Self-motivated, pro-active, resourceful and able to work independently with minimum supervision
• Good understanding of incident, problem, change, and service management processes