IT Engineer

Ichia Technologies Malaysia Sdn. Bhd.; Kulim; On-site; MYR 45,000 - 73,000; Full time

Job summary

Ichia Technologies Malaysia Sdn. Bhd. IT Engineer role focuses on maintaining IT hardware, network and end-user systems, delivering reliable technical support across the organization.

You will work with employees, internal departments and external vendors to resolve issues, support system deployments, manage assets and ensure security compliance. Occasional overtime may be required. Candidates should be comfortable documenting issues and solutions, adhering to IT policies, and supporting

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field.
• 2–5 years of relevant IT support, infrastructure, networking experience.
• Experience in manufacturing environment is a plus.
• Strong knowledge of computer hardware, operating systems, networking, and office applications.
• Ability to work independently and prioritize tasks.

Responsibilities

• Install, configure, maintain, and troubleshoot PCs, laptops, printers, scanners, and peripherals.
• Provide technical support for hardware, software, network, and system issues.
• Configure LAN, Wi-Fi, network devices, and connectivity.
• Maintain IT asset records and software license information.
• Assist with system upgrades and IT projects.
• Ensure compliance with IT policies and security requirements.
• Provide IT support to production and other departments.

Skills

Troubleshooting

Networking

Office software

Communication

IT security awareness

Education

Bachelor's Degree in Information Technology/CS/IS

Diploma in IT/Computer Science

Tools

Windows Server

Active Directory

MS 365

ERP/MES systems

Job description

The IT Engineer is responsible for providing technical support and maintaining the company’s IT hardware, network infrastructure, software, and end-user systems. The role requires strong troubleshooting and problem-solving skills to ensure smooth and reliable IT operations across the organization.

The IT Engineer will work closely with employees, internal departments, and external vendors to resolve technical issues and support the implementation and maintenance of IT systems.

2. Key Responsibilities

Install, configure, maintain, and troubleshoot PCs, laptops, printers, scanners, and other IT peripherals.

Provide technical support to employees for hardware, software, network, and system-related issues.

Configure and troubleshoot LAN, Wi-Fi, network devices, and connectivity issues.

Diagnose and resolve common network, hardware, and software problems in a timely manner.

Install, configure, update, and troubleshoot Microsoft Office, WPS Office, and other business applications.

Perform routine maintenance and inspection of IT equipment and systems.

Set up IT equipment and system access for new employees.

Maintain IT asset records, equipment inventory, and software license information.

Assist in managing user accounts, access permissions, and IT security requirements.

Monitor network and system performance and elevate complex issues when necessary.

Coordinate with external IT vendors and service providers for troubleshooting, maintenance, and repairs.

Assist with system upgrades, IT projects, equipment replacement, and technology implementation.

Maintain proper documentation of IT issues, solutions, configurations, and maintenance activities.

Provide IT support to production and other operational departments when required.

Ensure compliance with company IT policies, procedures, and information security requirements.

Perform other IT-related duties as assigned by the supervisor or management.

3. Qualifications & Experience

Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.

2–5 years of relevant experience in IT support, infrastructure, networking, or a similar role.

Experience in a manufacturing environment will be an added advantage.

Good knowledge of computer hardware, operating systems, networking, and office applications.

Able to work independently, prioritize tasks, and resolve technical issues effectively.

Good communication skills and ability to provide technical support to users with different levels of IT knowledge.

Willing to work overtime or provide IT support outside normal working hours when required.

4. Skill Requirements

Familiar with the installation, configuration, maintenance, and troubleshooting of common hardware devices, including PCs, laptops, printers, scanners, and peripherals.

4.2 LAN & Network

Familiar with basic Local Area Network (LAN) configuration, maintenance, and troubleshooting.

Possess fundamental knowledge of TCP/IP, IP addresses, DNS, DHCP, Wi-Fi, switches, and network connectivity.

Able to identify and troubleshoot common network connection and access issues.

4.3 Software

Proficient in the use and troubleshooting of common office applications such as Microsoft Office and WPS Office.

Familiar with Windows operating systems and basic software installation, configuration, and maintenance.

4.4 Problem Solving

Strong troubleshooting and problem-solving abilities.

Able to analyze technical issues, identify root causes, and implement appropriate solutions.

Able to prioritize and resolve IT incidents efficiently.

4.5 Communication

Strong interpersonal and communication skills.

Able to communicate technical information clearly and effectively to non-technical employees.

Good customer-service mindset when handling user requests and technical issues.

5. Preferred Skills

Knowledge of Active Directory and user account management.

Basic knowledge of Microsoft 365 / Office 365.

Knowledge of IT asset management and helpdesk/ticketing systems.

Basic understanding of cybersecurity and endpoint protection.

Experience with ERP, MES, or manufacturing-related IT systems is an advantage.