IT Engineer

Virtuozzo; Kuala Lumpur; Hybrid; MYR 89,280 - 156,240; Full time

Benefits offered by this job

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Referral bonuses

Job summary

Virtuozzo in Malaysia is seeking an IT Engineer (Middle) to join a global team. The role focuses on maintaining 24/7 availability of servers, services and systems, supporting the Malaysia office, and working with Microsoft 365, identity management, endpoint management, and Atlassian stack.

Hybrid schedule with an office in Petaling Jaya and remote from home, you will assist staff via IT helpdesk, manage SaaS access, and contribute to security and internal processes while collaborating across

Qualifications

• 3 years of experience administering Linux (RHEL/CentOS, Debian/Ubuntu).
• Understanding of networking concepts and hands-on experience.
• Experience with Windows and MacOS systems.
• Strong spoken and written English skills.
• Microsoft 365, Exchange Online, and Active Directory administration.

Responsibilities

• Provide staff support through the IT helpdesk (Jira Service Management).
• Manage access to SaaS systems (Microsoft 365, Okta, Atlassian, Slack, Zoom).
• Set up email accounts, groups and calendars (Microsoft 365, Exchange Online).
• Install, configure, and upgrade software for self-hosted systems.
• Server maintenance and upgrades; monitor services (Zabbix).
• Troubleshoot outages and create RFO documents as needed.
• Support onboarding/offboarding, including endpoint enrollment (MDM).
• Assist with office facilities, equipment, network, and meeting-room setup.

Skills

Linux administration

Networking concepts

Windows and macOS support

Microsoft 365 administration

Active Directory administration

IT hardware maintenance

English proficiency

Timezone coordination

Tools

Jira Service Management

Okta

Zabbix

Exchange Online

Entra ID / Active Directory

Job description

IT Engineer (Middle)

Location: Malaysia. Schedule: Hybrid (office in Petaling Jaya/remote from home).

The IT Engineer role is responsible for working with global Virtuozzo team members, physical infrastructure and SaaS systems to ensure the 24/7 availability of servers, services, and systems, and to support our local Malaysia office. You will join an existing team, adding additional capacity to help us continue to fulfil the needs of our growing worldwide organization. You will learn and work with our internal IT systems, including Microsoft 365, identity and access management, endpoint management, and the Atlassian stack.

Main Responsibilities

• Provide staff support through the IT helpdesk (Jira Service Management) for day-to-day IT matters
• Manage access to SaaS systems, including regular reconciliation (Microsoft 365, Okta, Atlassian, Slack, Zoom)
• Set up email accounts, groups and calendars (Microsoft 365, Exchange Online, AD/Entra ID)
• Install, configure, and upgrade software for self-hosted systems
• Server maintenance and upgrades
• Monitor servers and services (Zabbix), resolve or elevate incidents
• Troubleshoot outages, creating RFO (Reason of Outage) documents if required
• Handle IT matters as needed during staff onboarding/offboarding, including endpoint enrollment (MDM) and asset delivery
• Support local office facilities: workplace equipment, network and meeting-room setup, hardware inventory, and coordination with local vendors and the office landlord
• Work with the wider IT and Security team to build, document, and implement internal processes and workflows
• Contribute to the continuous improvement of the organization’s security hygiene and policies
• Help with hardware service and maintenance
• Plan and deliver assets to employees

Prerequisite Skills And Experience

• 3 years of working experience with Linux and be comfortable administering RHEL/CentOS and Debian/Ubuntu systems
• An understanding of networking concepts, ideally with some hands-on experience
• A working knowledge of Windows and MacOS systems
• Good spoken and written English language skills
• Microsoft 365, Exchange Online and Active Directory administration
• Understanding and maintenance of IT hardware
• Ability to work a mixed schedule with partial overlap with European time zones

The Following Would Be An Advantage

• Experience working in an IT helpdesk/customer support environment
• Experience with identity/SSO (Okta), MDM (Hexnode or similar), or endpoint security (EDR) tooling
• Previous exposure to virtualization platforms
• Experience with office facilities or vendor coordination
• Working experience with Apache, Nginx, MySQL, PostgreSQL, Zabbix, Puppet, Ansible, Docker, k8s would be great too, otherwise a keen willingness to expand your skills in these directions

About Us

Virtuozzo is a leader in cloud infrastructure system software for AI. We offer an optimized operating system, orchestration, and management to service providers, SaaS companies, and the enterprise. Virtuozzo provides mainframe-like performance, reliability, and security while dramatically lowering overall cost and complexity. We combine deep engineering expertise with a relentless focus on performance, scalability, and innovation.

What We Offer

• A role at the forefront of cloud technology with real impact and growth opportunities
• A collaborative environment where your ideas are valued and shipped
• Other perks and engagement opportunities
• Share options
• Referral bonuses