IT Support Engineer

Oxydata Software Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Oxydata Software Sdn Bhd in Kuala Lumpur is seeking an IT Support Engineer to support a fintech trading environment. The role focuses on maintaining RHEL servers, virtualization platforms, and enterprise networks to ensure high availability of trading platforms.

You will manage backups, AD and O365, and collaborate with vendors. This onsite permanent position offers opportunities for growth in a fast-paced financial technology setting.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Strong hands-on experience with RHEL Linux administration.
• Experience with VMware virtualization technologies.
• Experience in network management and troubleshooting.
• Experience with storage technologies (SAN/NAS).
• Experience with Veritas Backup solutions.
• Experience with Windows Active Directory administration.
• Experience with Microsoft 365 (O365) administration.

Responsibilities

• Administer and support RHEL servers in production environments.
• Manage VMware virtualization platforms (ESXi, vCenter), including provisioning and troubleshooting.
• Perform system monitoring, patching, upgrades, and incident resolution.
• Ensure high availability of trading platforms and backend systems.
• Support and manage network infrastructure including switches, routers, firewalls, and VPNs.
• Troubleshoot network issues impacting critical systems.
• Manage enterprise storage environments including SAN/NAS.
• Administer backup and recovery systems using Veritas Backup.
• Ensure data integrity, backup success, and disaster recovery readiness.
• Manage Windows Active Directory and O365 services.

Skills

RHEL administration

Network troubleshooting

Linux/Windows integration

Education

Bachelor's degree in Computer Science or related field

Tools

VMware vSphere

Windows Active Directory

O365 administration

Veritas Backup

SAN/NAS storage

Job description

IT Support Engineer (Fintech / Trading Environment)

Location: Kuala Lumpur, Malaysia

Work Mode: Onsite

Employment type: Permanent

Our client is a leading player in the e-commerce and digital services market, recognized for its innovative approach and extensive reach. With a global presence, the company has established itself as a trusted platform for millions of users worldwide. It boasts a significant scale, evidenced by over 17 million members.

We are seeking a highly capable and self-driven IT Support Engineer to support a fast-paced fintech trading environment.

Responsibilities

• Administer and support Red Hat Enterprise Linux (RHEL) servers in production environments.
• Manage and maintain VMware virtualization platforms (ESXi, vCenter), including provisioning, performance tuning, and troubleshooting.
• Perform system monitoring, patching, upgrades, and incident resolution.
• Ensure high availability and reliability of trading platforms and backend systems.
• Support and manage network infrastructure including switches, routers, firewalls, and VPNs.
• Troubleshoot network issues impacting business-critical systems.
• Work with vendors/providers on escalations and network optimization.
• Manage enterprise storage environments including SAN/NAS solutions.
• Administer backup and recovery systems using Veritas Backup (NetBackup/Backup Exec).
• Ensure data integrity, backup success, and disaster recovery readiness.
• Manage and support Windows Active Directory (AD), including user provisioning, group policies, and access controls.
• Administer Microsoft 365 (O365) services such as Exchange Online, Teams, SharePoint, and Azure AD.
• Provide Level 2/Level 3 support for infrastructure and production issues.
• Conduct incident management, root cause analysis, and problem prevention.
• Participate in rotational on-call support for critical incidents (if required).
• Maintain system documentation, SOPs, and knowledge base.

Requirements

Must-have:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong hands-on experience with RHEL Linux administration.
• Experience with VMware virtualization technologies.
• Experience in network management and troubleshooting.
• Experience with storage technologies (SAN/NAS).
• Experience with Veritas Backup solutions.
• Experience with Windows Active Directory administration.
• Experience with Microsoft 365 (O365) administration.

Nice-to-have:

• Exposure to cloud platforms such as Alibaba Cloud, AWS, or Microsoft Azure.
• Scripting/automation knowledge (e.g., Bash, PowerShell).
• Familiarity with monitoring tools and ITSM platforms (e.g., ServiceNow, Jira).
• Experience in financial services, fintech, or trading platforms.

Why Join Us

• Join a dynamic and innovative environment where you can make a significant impact on the fintech trading industry.
• We offer opportunities for professional growth and development, along with a collaborative team culture that values your expertise and contributions.

What can I earn as an IT Support Engineer