IT Endpoint Support Specialist — Windows & Intune (1-Year)

LanceSoft, Inc.; Selangor; On-site; MYR 48,000 - 80,000; Full time

Job summary

LanceSoft, Inc. is seeking an experienced IT Support / Endpoint Support professional to deliver hands-on technical support, endpoint management, and IT service delivery in an enterprise setting in Malaysia.

Responsibilities include Windows 10/11 endpoint troubleshooting, enterprise PC refresh, data migration, and coordinating OEM devices. Familiarity with Intune, Autopilot, SCCM/MECM and ITIL is preferred.

Qualifications

• Hands-on Windows 10/11 endpoint support and troubleshooting.
• Experience with enterprise PC refresh, Tech Bar and IT Clinic delivery.
• Proficient in user-profile and data migration tasks.
• Familiar with Intune, Autopilot and SCCM/MECM workflows.
• Basic PowerShell for troubleshooting and log collection.

Responsibilities

• Provide hands-on Windows 10/11 endpoint support and troubleshooting.
• Support enterprise PC refresh, Tech Bar and IT Clinic activities.
• Perform user-profile and data migration, peripheral configuration and device setup.
• Coordinate OEM warranty, depot, spare and loaner devices.
• Manage ITSM tickets, assets, incidents and service requests.
• Execute documented runbooks and follow escalation processes.
• Support factory/manufacturing locations and on-site IT operations.

Skills

Windows 10/11 endpoint support

PowerShell basics

ITSM ticketing

Microsoft 365

Intune/Autopilot/SCCM/MECM

BitLocker

Data migration

OEM coordination

Education

ITIL Foundation

Tools

Microsoft Intune

Autopilot

SCCM/MECM

Job description

LanceSoft, Inc. is seeking an experienced IT Support / Endpoint Support professional to deliver hands-on technical support, endpoint management, and IT service delivery in an enterprise setting in Malaysia.

Responsibilities include Windows 10/11 endpoint troubleshooting, enterprise PC refresh, data migration, and coordinating OEM devices. Familiarity with Intune, Autopilot, SCCM/MECM and ITIL is preferred.