IT & Digital Specialist

Euro Arcade Sdn Bhd; Petaling Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

Euro Arcade Sdn. Bhd. in Malaysia is seeking an IT & Digital Specialist to be the internal go-to for IT, systems, and digital initiatives.

This hands-on role requires comfort across hardware, software, AI adoption, and developing internal tools to keep people productive and data flowing. You will act as the internal Microsoft Dynamics power user, administer users, perform configurations, and build dashboards with Power BI and Excel.

Qualifications

• Hands-on IT/digital role experience across multiple technology areas.
• Experience with business systems administration and user support.
• Familiarity with AI tools and adoption in daily operations.

Responsibilities

• Provide first-line IT support across office hardware, software, and network.
• Administer Microsoft Dynamics 365: users, permissions, configurations.
• Administer Microsoft 365: accounts, licenses, permissions.
• Build reports and dashboards with Dynamics, Excel, Power BI.
• Explore and roll out AI tools into day-to-day operations.
• Develop small in-house tools and integrations.
• Support social media and digital presence tools.
• Onboard new joiners and maintain IT asset inventory.
• Maintain up-to-date internal documentation.

Skills

IT administration

User support

Software development

AI adoption

Data workflows

Education

Diploma or Degree in Information Technology / Computer Science / Software Engineering

Tools

Microsoft Dynamics 365

Microsoft 365

Power BI

Excel

SharePoint

Teams

Power Automate

Job description

IT & Digital Specialist - Microsoft Dynamics 365 Business Central Specialization

Euro Arcade Sdn. Bhd. is seeking an IT & Digital Specialist to join the Malaysia office as the internal go-to for all things IT, systems, digital, and technology. This is a hands-on, all-rounder role for someone who thrives on variety, is confident across multiple technology areas, and enjoys building things: user support, business systems, software development, AI adoption, and digital presence. The successful candidate will be curious, resourceful, and comfortable wearing multiple hats, keeping people productive, systems running, data flowing, and digital presence sharp.

Key responsibilities

Provide first-line IT support to users across the office (hardware, software, email, network, printers, access); resolve day-to-day technology issues quickly and courteously.

Act as the internal Microsoft Dynamics power user: administer users and permissions; make configuration changes to fields, forms, workflows, reports, and dashboards; troubleshoot user issues; handle data imports and exports; and reduce reliance on external implementation partners for routine work.

Administer Microsoft 365 (Teams, SharePoint, OneDrive, Outlook); manage user accounts, licenses, permissions, and day-to-day system needs.

Build reports, dashboards, and automations across Microsoft Dynamics, Excel, Power BI, and other business systems to improve visibility and reduce manual work.

Explore, evaluate, and roll out AI tools (Microsoft Copilot, ChatGPT, Claude, and similar) into day-to-day operations; identify use cases, run pilots, and train colleagues on best practice.

Develop small in-house tools, scripts, and integrations (web-based tools, dashboards, API integrations) to support internal business processes.

Provide technical support for the company's social media and digital presence, including account administration, tool integrations, analytics setup, and platform troubleshooting; work alongside the social media and marketing team to enable their work.

Onboard new joiners with equipment, accounts, and orientation on internal systems; maintain the IT asset inventory and manage relationships with hardware, software, and connectivity vendors.

Maintain up-to-dated documentation for internal processes, systems, and tools; contribute to continuous improvement in how the company uses technology.

About you

Diploma or Degree in Information Technology, Computer Science, Software Engineering, or a related field.

3 to 5 years of hands-on experience in a similar IT or digital role, ideally covering business systems administration, user support, and light development.

Solid working knowledge of Microsoft Dynamics (Business Central preferred), including the ability to make configuration changes to fields, forms, workflows, reports, permissions, and integrations; certification in Dynamics 365 (e.g., MB-800) is an advantage.

Strong Microsoft 365 skills (Excel, Teams, SharePoint, Power Automate); Power BI is an advantage.

Genuine interest and practical experience with AI tools (Copilot, ChatGPT, Claude, or similar); able to identify use cases and coach colleagues on adoption.

Familiarity with social media platforms and tools from a technical perspective (account administration, integrations, analytics setup); content creation is not required.

Strong problem-solving skills and a proactive, service-oriented mindset; comfortable working directly with users of varying technical ability.

Excellent written and spoken English.

Curious, adaptable, and a fast learner, with genuine interest in taking on new challenges and growing across multiple technology areas.

About us

Euro Arcade Sdn. Bhd. is an importer, exporter, and distributor of premium FMCG products including snacks, confectionery, beverages, and frozen foods, headquartered in Petaling Jaya with operations across Malaysia, Hong Kong, and the UAE.