Assistant Manager, Technology Centre (MSD 365 CRM Developer)

AIA Digital+ Malaysia; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

AIA Digital+ Malaysia seeks a Microsoft Dynamics 365 CRM Developer to design, develop, and support CRM platforms, focusing on Dynamics 365, custom plugins, and integrations. You will collaborate with SG Tech and business stakeholders to deliver scalable solutions and ensure production stability.

The role requires 4–6 years of hands‑on D365 CRM experience, strong C# skills, and familiarity with Power Automate, SSRS, and Power BI.

Qualifications

• 4–6 years of hands‑on Microsoft Dynamics 365 CRM development experience.
• Strong C# plugin development and custom business logic implementation.
• Experience with Power Automate, SSRS reporting and Power BI.
• Full SDLC exposure from requirements to production support.
• Experience in integrated enterprise environments with multiple upstream/downstream systems.
• Good communication and ability to work in a distributed team.

Responsibilities

• Design, develop, enhance, and support Microsoft Dynamics 365 CRM solutions.
• Build and maintain custom plugins, workflows, integrations, and business logic in C#.
• Configure and enhance Dynamics 365 modules including Customer Service and Customer Insights.
• Collaborate with business/technical stakeholders to translate requirements into scalable solutions.
• Support data integrations between source systems and Dataverse; work with Azure/Snowflake data tooling.
• Troubleshoot production issues, perform root cause analysis, and document fixes.

Skills

Dynamics 365 CRM

C# plugin development

Power Automate

SSRS reporting

Power BI

SDLC & stakeholder collaboration

Tools

Databricks

Job description

In AIA Digital+, we serve as AIA’s Group-led Technology, Digital & Analytics hub by evolving innovative technology to shape the future. We aim to design & develop a detailed, human centered experiences to positively impact the lives of millions of people.

Join us as a part of AIA Group today!

What is this role about?

The Microsoft Dynamics 365 CRM Developer with SG Tech is responsible for designing, developing, enhancing, and supporting AIA Singapore's CRM platforms for servicing and marketing. This role will focus on Microsoft Dynamics 365 and related integrations, ensuring stable delivery of business features, production support, and continuous improvement across the CRM ecosystem.

Design, develop, test, deploy, and support solutions in Microsoft Dynamics 365 CRM.

Build and maintain custom plugins, workflows, integrations, and application logic using C#.

Configure and enhance Dynamics 365 modules including Customer Service, Customer Insights and Customer Voice.

Work with business and technology stakeholders to analyze requirements and translate them into scalable technical solutions.

Support data integrations between source systems and Dataverse

Collaborate with internal teams supporting PostgreSQL, Azure Data Factory, SSIS, Databricks and AKS-based services.

Troubleshoot production issues, perform root cause analysis, and implement sustainable fixes.

Contribute to development, code review, release activities, and technical documentation across CRM solutions and related repositories.

Support deployment pipelines and release coordination for CRM plugins, CRM solutions, ADF, SSIS packages, and AKS-based components managed through GitHub.

Ensure compliance with security, coding, and operational standards during development and support activities.

Work closely with the Singapore-based CRM team and provide dependable support.

Requirements:

Around 4-6 years of hands-on experience in Microsoft Dynamics 365 CRM development.

Strong experience in C# plugin development and custom business logic implementation.

Experience with Power Automate, SSRS reporting, and Power BI.

Full SDLC exposure, including requirements analysis, design, development, testing, deployment, and production support.

Experience working in integrated enterprise environments with multiple upstream and downstream systems.

Strong problem-solving skills and ability to handle incidents, defects, and enhancement requests independently.

Good verbal and written communication skills, with the ability to work effectively in a distributed team model.

Nice-to-have Skills:

Exposure to Databricks

AIA Digital+ Malaysia (AIA IT (M) Sdn. Bhd. (202201010550)(1456247-A)) is a technology, digital and analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.