Assistant Manager, Technology Centre (MS 365 CRM Developer)

AIA Digital+; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

AIA Digital+ invites experienced professionals to join our Microsoft Dynamics 365 CRM development team in a role focused on designing, building, and supporting CRM solutions across Customer Service, Insights, and Voice modules. You will work closely with Singapore-enabled CRM teams, implement integrations, and contribute to CI/CD pipelines while maintaining high security and coding standards.

This position suits candidates with strong problem-solving and collaboration skills in a distributed

Qualifications

• 4–6 years of hands-on Dynamics 365 CRM development experience.
• Strong C# plugin development and custom business logic.
• Experience with Power Automate, SSRS, and Power BI.
• Full SDLC exposure from analysis to production support.
• Experience in integrated enterprise environments.
• Strong problem-solving and incident handling.
• Good communication in a distributed team.

Responsibilities

• Design, develop, test, deploy, and support Dynamics 365 CRM solutions.
• Build and maintain custom plugins, workflows, integrations, and business logic using C#.
• Configure Dynamics 365 modules including Customer Service, Customer Insights, and Customer Voice.
• Collaborate with stakeholders to translate requirements into scalable solutions.
• Support data integrations between source systems and Dataverse.
• Work with teams supporting PostgreSQL, Azure Data Factory, SSIS, Databricks and AKS-based services.
• Troubleshoot production issues, perform root cause analysis, and implement fixes.
• Contribute to development, code review, release activities, and documentation across CRM solutions.
• Support deployment pipelines and release coordination for CRM components.
• Ensure compliance with security and coding standards during development and support.

Skills

Microsoft Dynamics 365 CRM

C# plugin development

Power Automate

SSRS reporting

Power BI

Azure Data Factory

Databricks

PostgreSQL

AKS

Tools

PostgreSQL

Azure Data Factory

SSIS

Databricks

AKS

Job description

In AIA Digital+, we serve as AIA’s Group-led Technology, Digital & Analytics hub by evolving innovative technology to shape the future. We aim to design & develop a detailed, human centered experiences to positively impact the lives of millions of people.

Join us as a part of AIA Group today!

What is this role about?

The Microsoft Dynamics 365 CRM Developer with SG Tech is responsible for designing, developing, enhancing, and supporting AIA Singapore's CRM platforms for servicing and marketing. This role will focus on Microsoft Dynamics 365 and related integrations, ensuring stable delivery of business features, production support, and continuous improvement across the CRM ecosystem.

• Design, develop, test, deploy, and support solutions in Microsoft Dynamics 365 CRM.
• Build and maintain custom plugins, workflows, integrations, and application logic using C#.
• Configure and enhance Dynamics 365 modules including Customer Service, Customer Insights and Customer Voice.
• Work with business and technology stakeholders to analyze requirements and translate them into scalable technical solutions.
• Support data integrations between source systems and Dataverse
• Collaborate with internal teams supporting PostgreSQL, Azure Data Factory, SSIS, Databricks and AKS-based services.
• Troubleshoot production issues, perform root cause analysis, and implement sustainable fixes.
• Contribute to development, code review, release activities, and technical documentation across CRM solutions and related repositories.
• Support deployment pipelines and release coordination for CRM plugins, CRM solutions, ADF, SSIS packages, and AKS-based components managed through GitHub.
• Ensure compliance with security, coding, and operational standards during development and support activities.
• Work closely with the Singapore-based CRM team and provide dependable support.

Requirements:

• Around 4-6 years of hands-on experience in Microsoft Dynamics 365 CRM development.
• Strong experience in C# plugin development and custom business logic implementation.
• Experience with Power Automate, SSRS reporting, and Power BI.
• Full SDLC exposure, including requirements analysis, design, development, testing, deployment, and production support.
• Experience working in integrated enterprise environments with multiple upstream and downstream systems.
• Strong problem-solving skills and ability to handle incidents, defects, and enhancement requests independently.
• Good verbal and written communication skills, with the ability to work effectively in a distributed team model.