IT Customer Support & Solutions Specialist (Logistics)

SmartHire by SEEK; Selangor; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS coverage

Medical leave

Performance incentives

Parking facilities

Career development opportunities

Job summary

Digital Systems (M) Sdn Bhd is seeking a Customer Service Specialist / CX Specialist (IT Industry) to join our team in Malaysia. The role blends technical problem-solving with customer advocacy, supporting digitalisation across logistics and supply-chain sectors.

You will gain exposure to customer implementations, product improvements, and cross-functional collaboration with product, engineering and sales teams.

Qualifications

• Degree in IT, Computer Science, Engineering, Logistics/Supply Chain, Accounting or equivalent.

Responsibilities

• Diagnose and troubleshoot technical problems with customers and escalate complex cases as needed.
• Reproduce bugs, gather logs, and collaborate with engineering to resolve issues.
• Translate customer pain points into actionable product insights for the team.
• Assess issues by impact and prioritise actions to maximise customer outcomes.
• Develop technical documentation, FAQs, and guides for customers and internal teams.
• Collaborate with product, engineering and sales on pre-sales or onboarding activities.

Skills

Customer focus

Communication

Problem solving

Ownership mindset

Education

Degree in IT/CS/Engineering/Logistics or related

Job description

Digital Systems (M) Sdn Bhd is seeking a Customer Service Specialist / CX Specialist (IT Industry) to join our team in Malaysia. The role blends technical problem-solving with customer advocacy, supporting digitalisation across logistics and supply-chain sectors.

You will gain exposure to customer implementations, product improvements, and cross-functional collaboration with product, engineering and sales teams.